Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Everyone I have spoken to over the last few months have been pleasant kind and helpful.
Everyone I have spoken to over the last few months have been pleasant kind and helpful.
Insurer: Trupanion Canada
By: Evelyn
excellent and fast customer service
excellent and fast customer service
Insurer: Trupanion Canada
By: Colleen
Excellent service
Excellent service
Insurer: Trupanion Canada
By: Diana
Dog Day Delight
Fast and efficient. Thank you.
Insurer: Trupanion Canada
By: Catherine
Helpful Service / Quick Turnaround
Our vet opened the claim for us, got an estimate quickly and we were all set. Used the services of an emergency vet as well who inadvertently charged us instead of submitting our claim (which they did afterwards). It was all squared up quickly and our refund arrived within days.
Insurer: Trupanion Canada
By: Cheryl
Great service
Service was very informative, and I have friends that have your insurance and says no issues with claims etc.
Insurer: Trupanion Canada
By: Denis
Easy and professional
Trupanion is extremely easy to deal with and incredibly prompt with reviewing and paying claims submitted. Most of my interaction is online (which makes it simple) but any time that I have had a personal call or email exchange, the service is friendly and professional.
Insurer: Trupanion Canada
By: Peter
We have always had outstanding service
We have always had outstanding service
Insurer: Trupanion Canada
By: David
Thankful we have our Reinsurance
You are fast with our claim
Insurer: Trupanion Canada
By: Elaine