Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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I have nothing to complain about
Iâm responding to your quick, polite service.
Insurer: Trupanion Canada
By: Judy
Our first experience
Our experience up to now has been great.
Insurer: Trupanion Canada
By: Rachel
Trust Trupanion
Prompt efficient response once clinic submitted.
Insurer: Trupanion Canada
By: Elaine
Because she answered all my questions with a good attitude.
Because she answered all my questions with a good attitude.
Insurer: Trupanion
By: David
Love Trupanion
Got back instantly to my veterinarian
Insurer: Trupanion
By: Debra
Glad I pick Trupanion!
Great service! Love the app
Insurer: Trupanion
By: Doris
Claim submission issue
I asked my vet to submit my invoice for skin allergy treatment and prescription and got a response from Trupanion denying the claim for any infected ear. Not sure in the Vet submitted incorrectly or not.
Insurer: Trupanion
By: John
Great help and service!
I submit all my invoices for my pupâs visits and Iâm am so happy with the claims service I have had.
Insurer: Trupanion
By: Stacey