Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,238 total


Verified May 09, 2022

Because Hailey exercised discretion about what to do and how to do it.

Because Hailey exercised discretion about what to do and how to do it. She was a simple and clear communicator and resolved the issue. She was so personable and a pleasure to talk to

Insurer: Trupanion Canada

By: Daniel

Useful
Verified May 09, 2022

Because ii was nervous about my limited knowledge in computers and she was so calming and kind plus very experienced ????

Because ii was nervous about my limited knowledge in computers and she was so calming and kind,, plus very experienced ????

Insurer: Trupanion Canada

By: Teresa

Useful
Verified May 09, 2022

Easy quick friendly service

Easy, quick, friendly service

Insurer: Trupanion Canada

By: Kelly

Useful
Verified May 09, 2022

Every experience has been a success!

Every experience has been a success!

Insurer: Trupanion Canada

By: Robert

Useful
Verified May 09, 2022

Excellent service

Excellent service

Insurer: Trupanion Canada

By: Joan

Useful
Verified May 09, 2022

Great help polite and knowledgeable

Great help, polite and knowledgeable

Insurer: Trupanion Canada

By: Dan

Useful
Verified May 09, 2022

I felt Meagan really researched the comprehensive portion of my policy.

I felt Meagan really researched the comprehensive portion of my policy. She went out of her way to email me details of how to submit my claim.

Insurer: Trupanion Canada

By: Jane

Useful
Verified May 09, 2022

Right answer quick and friendly everytine

Right answer quick and friendly everytine

Insurer: Trupanion Canada

By: Richard

Useful
Verified May 09, 2022

Pet Insurance

Very easy, and very quick response. I am very happy with the service! Would definitely recommend.

Insurer: Trupanion Canada

By: Kathy

Useful
Verified May 09, 2022

Great experience

Very quick refund

Insurer: Trupanion Canada

By: Joyce

Useful

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