Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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First Pet Insurance Claim
I typically don’t do these because they are time consuming, however, I think it’s important that people know about a product or service before they purchase it. I had never had pet insurance before. When I got my dog Angel, a little over a year ago, her vet suggested it after her first visit. He is also a good friend, so I trusted him. He sent me home with a few pamphlets and I ultimately chose ASPCA. I knew the name and trusted that if I ever needed it, they’d pay. About 3 weeks ago I had to take my sweet girl to the ER, then to a specialist for surgery. Between the ER, her surgery and 4 nights in the hospital, I was out over $10k. Once I had received the invoices, I went on the ASPCA website and put in my claims. The process was SUPER easy. It said it would take 2-4 weeks to process. It took less than 2 weeks AND I got the checks shortly thereafter. I could not be more of an advocate for pet insurance now and especially ASPCA. P.S. Angel is doing great!
Insurer: ASPCA
By: Randi
HORRIBLE!!!!!!
I'll just sum up my review to your staff in no way being trained properly. I had an existing policy with you, was looking to up my policy to get my dog complete coverage, called and made all the changes, asked my old policy to not cancel until my new policy was in effect. I was "PROMISED" because I already had an existing policy and was only making changes, that my entire new policy would be in effect the day after I made the change. I had to ask the rep a good 10 times if this was true as I already had an appt scheduled for my dog for a check-up and WOULD NOT HAVE CHANGED MY POLICY IF THIS WAS NOT TRUE, your rep again assured me up and down that I would be fine, and my dog would be fully covered the next day. Took her for her appt days later, vet found a lump- turns out its cancer, found out after the appt that her coverage actually would not start for 2 weeks so my dog had absolutely no insurance for that appt, not even the original policy I had, and to top it all off, now because we thought we were covered and went to the vet, the cancer my dog was just diagnosed with is now a pre-existing condition. TRAIN YOUR STAFF!!!!!!
Insurer: Hartville
By: Ashley
Terrible claim service
I paid my monthly fee electronically through bank withdrawal. I submitted my first claim electronically, a photo accompanied by the proper docs. A while later a response came - they my photo was to blurry. Wasn't blurry on my end. Then they needed a paid receipt. The second paper showed the bill was zero balance. Then they wanted a bank receipt. I threatened with my lawyer, fraud and BBB, cancel my Pet insurance and return my premiums as this was timely and now months of frustration. They cancel and tell me to submit. I sent them the paperwork through snail mail. They declined one item. I understood but the entire claim. Again I contested. another letter and I am still waiting. this has been going on for months and absoring hours of my time. I do not recommed this Pet insurance company. Others are more reliable.
Insurer: Pets Best
By: Bettie
Good experience
I had a good experience with Bethany and AJ Percal for my Claim. The first claim took longer than I had expected but they showed great patience and profession in explaining the process to me.
Insurer: Furkin
By: Ivan
Kind and informative
Bethany was kind, informative and very helpful. She took the time to thoroughly and clearly answer my questions while even kindly checking in on my cats wellbeing. It was super disappointing not having the ultrasound covered. The information/care provided when I expressed this allowed for this disappointment to also show satisfaction with the company.
Insurer: Furkin
By: Alexis
Customer Service is excellent.
Customer Service is excellent. Quick to answer the phone and staff are very knowledgeable and friendly.
Insurer: Trupanion
By: Jill
Every time I call everyone is helpful and friendly.
Every time I call, everyone is helpful and friendly.
Insurer: Trupanion
By: Lila
Fast response
Fast in response. Wish we didnât have to file a claim
Insurer: Trupanion
By: Kevin
Never had a problem with Trupanion.
Never had a problem with Trupanion. They keep their word and theyâre customer representatives are always amazingly friendly and you can tell how much they love animals. :3
Insurer: Trupanion
By: Brandi
Best Pet Insurance around!
Submitting an invoice is incredibly easy and I have gotten money back from you all for big and small things. It's been a fantastic process! Especially since I have dealt with Embrace and was not granted anything for my former dog.
Insurer: Trupanion
By: Anitra