Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Recommend Trupanion 10/10
I can’t express how impressed I am with Trupanion. I don’t ever leave reviews for anything but I have to for them. I don’t trust insurance companies. I insured both my dogs thinking it would be a battle if I ever have to claim anything. I expected it. Complete opposite. I take a pic of the invoice , send it in. Constant updates. Money in my account within a week. No questions asked. I’ve never dealt with a better business in my life. Honestly I’m shocked. Thanks for being awesome.
Insurer: Trupanion Canada
By: Tracy
Fantastic and easy
This has been one of the easiest and fastest responding sites I have ever been on. People are very friendly and prompt.
Insurer: Lemonade
By: Mark
I was extremely happy with the person that helped me. He was very considerate and answered all my questions
I was extremely happy with the person that helped me. He was very considerate and answered all my questions
Insurer: Trupanion Canada
By: Melody
Our itchy pup gets relief
Seamless experience! Sadly our pup encountered allergies and had to be tested. While we have a higher deductible, getting back anything was a help! Our claim was handled through our vet and our refund in our account in under a week!! Very impressed and pleased, as I was hesitant about pet insurance initially. Not anymore!
Insurer: Trupanion Canada
By: Melody
Lewis's Urinary Stones
The online form to fill out was very quick and easy to Navigate and the turn around time for a response was unexpectedly fast. In the 8 years I've been paying into my dogs insurance this was the first claim I've made and the whole experience with Trupanion was way above my expectations.
Insurer: Trupanion Canada
By: Chris
Trupanion is perfect
Trupanion was great.even to talk to at least you sent a condolences
Insurer: Trupanion Canada
By: Susan
Efficient processing!
Efficient response! Thanks!
Insurer: Trupanion
By: Nandini
Even though my Annie passed away in December & I just received a bill from the vet Trupanion honored the bill.
Even though my Annie passed away in December & I just received a bill from the vet Trupanion honored the bill. Thanks so much for taking care of it in a timely manner.
Insurer: Trupanion
By: Laura
Great insurance for your pets
Extremely easy group to work with
Insurer: Trupanion
By: Nancy
WONDERFUL AND AMAZING
I am blown away and grateful! Extremely easy and speedy process! I own a dog boarding and daycare facility and we will be your biggest advocates! This is the first time in my 30 year career that I have signed up for pet insurance.
Insurer: Trupanion
By: silke