Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Happy with Trupanion so far
Easy and quick
Insurer: Trupanion Canada
By: Paige
So far anytime I phoned for information I always encountered very helpful agents.
So far, anytime I phoned for information, I always encountered very helpful agents.
Insurer: Trupanion Canada
By: Silvia
Easy sign up!
Staff were helpful, sign up process was quick and painless.
Insurer: Trupanion Canada
By: Sarah
very nice and friendly people who help me
very nice and friendly people who help me
Insurer: Trupanion Canada
By: Fiona
Exceptional service from Trupanion.
Always a great experience. Immediate review and payment of claims. Compassionate team when call with questions. Incredibly fortunate to have Trupanion for our pup battling cancer.
Insurer: Trupanion
By: Elizabeth
Because she was helpful and caring as are all of the representatives Iâve dealt with at Trupanion thus far.
Because she was helpful and caring as are all of the representatives Iâve dealt with at Trupanion thus far.
Insurer: Trupanion
By: Aimee
Easy to use and quick to respond.
Easy to use and quick to respond.
Insurer: Trupanion
By: Sheila
Everyone I've worked with over the two years that I've been with Trupanion has been excellent.
Everyone I've worked with over the two years that I've been with Trupanion has been excellent. They're knowledgeable, compassionate, and helpful. It feels like I'm speaking with my neighbor, and not some distant phone worker. They really know their stuff! I've recommended Trupanion to everyone I know with pets. Our Vet, and veterinary surgeon recommend Trupanion, and say Trupanion is the only pet insurance that they take payment from directly.
Insurer: Trupanion
By: Laura