Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
Insurer: Fetch
By: Ashley
WORST COMPANY EVER
I originally signed up with PetPlan and they sold to Fetch. I have had problems with this company since the moment they took over. They raised my monthly plan by an additional $20 a month and covered a lot less things. Also, their website is broken so you cant even chat with a person on it you can only click the pre-typed chat prompts, it does not let you type yourself. I have paid $660 in insurance fees thus far this year and over $700 at the vet and yet I have somehow not hit my $500 deductible because they do not cover many of the things my former plan with PetPlan did cover. The customer service people are rude and do not explain anything, they just direct me to their website which is poorly designed and barely works. I immediately cancelled my plan with them after they told me basically "that sucks" when I expressed my frustration with having paid over $1300 and seeing nothing in return. I wish PetPlan never sold to them because they were great, and Fetch is awful. Also, you can only cancel your membership on the phone, and they have no phone number posted on their website. Therefore you have to use the broken chat to try and talk to a person to obtain the phone number to cancel. I had to take screenshots of my text in the notes app and drag them into the chat just to type my own sentences and ask for a phone number.
Insurer: Fetch Canada
By: Ashley
Satisfied Client
They made my first time submitting a claim a very pleasant & easy experience. One satisfied client here.
Insurer: MetLife
By: Maria
Insurance Coverage for GSD Allergies
5 years (2017) ago we began our pet insurance experience with Trupanion. We originally bought the insurance for possible future health problems associated with German Shepherds, but had to start using our insurance when our girl was diagnosed with allergies. Since 2018 Trupanion has paid the 90% of treatment of allergies every month. We appreciate the friendliness of the staff and the prompt claim payments. Thank you very much.
Insurer: Trupanion
By: Margie
Excellent personal attention polite committed to helping me.
Excellent personal attention, polite, committed to helping me. All-around positive experience.
Insurer: Trupanion
By: Katharine
New customer
I never give a 10 pt rating when I've just signed on with something. It's a wait & see. But the rep I spoke with was friendly & informative.
Insurer: Trupanion
By: Nancy
My needs were met quickly and professionally
My needs were met quickly and professionally
Insurer: Trupanion
By: Donna
The lady I spoke to Annette was very knowledgeable walk me through everything with ease
The lady I spoke to Annette, was very knowledgeable, walk me through everything with ease
Insurer: Trupanion
By: James
Simple and Fast Service
The process to file a claim could not be easier. I got the receipt electronically from the vet, and it took less than 5 minutes to file the claim. Within 14 hours it was reviewed and I was reimbursed within 2-3 days. Fabulous service.
Insurer: Trupanion
By: Maria