Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,238 total


Verified May 25, 2022

Trupanion review (a DVM's perspective)

Easy and efficient

Insurer: Trupanion Canada

By: Natasha

Useful
Verified May 25, 2022

Excellent customer service and claims payment

Excellent customer service and claims payment

Insurer: Trupanion Canada

By: Teresa

Useful
Verified May 25, 2022

Excellent Service and quick responses for claims.

Excellent Service and quick responses for claims.

Insurer: Trupanion Canada

By: Nancy

Useful
Verified May 25, 2022

incredible client experience.

incredible client experience. extremely organized and helpful.

Insurer: Trupanion Canada

By: Ian

Useful
Verified May 25, 2022

Easy to work with!

Julie was patient, knowledgeable and very friendly. She truly is an asset!

Insurer: Trupanion Canada

By: Dustin

Useful
Verified May 25, 2022

Pleasant knowledgeable professional service

Pleasant, knowledgeable, professional service

Insurer: Trupanion Canada

By: Glenn

Useful
Verified May 25, 2022

very kind and knowledgable claim representative

very kind and knowledgable claim representative

Insurer: Trupanion Canada

By: Thoimir

Useful
Verified May 25, 2022

Such a great company.

Alway excellent friendly service.

Insurer: Trupanion

By: Kathy

Useful
Verified May 25, 2022

Answered my question regarding policy coverage of neutering directly and accurately.

Answered my question regarding policy coverage of neutering directly and accurately. Very courteous and polite.

Insurer: Trupanion

By: Kristine

Useful
Verified May 25, 2022

As in past knowledgeable helpful And right on!

As in past knowledgeable helpful And right on!

Insurer: Trupanion

By: Paul

Useful

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