Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Good luck getting any sort of claim coverage
I would not recommend Trupanion to anyone. We have a French Bulldog who is now 5 and needed the BOAS surgery. Trupanion refused to cover it claiming it’s a “pre-existing condition”. Our vet fought them on this because there were no signs of this during her initial check up as a puppy but it’s a breed specific condition that can come up during their life so they still denied it. We went ahead with the surgery as she was having difficulty breathing and after some complications, she’s now fully healed, breathing normally and living a much better quality of life. Our vet has been fighting with Trupanion for several months and even Trupanions rep said it’s ridiculous not to cover this but low and behold, they have denied all of our claims. Our vet has exhausted all options and we’re left paying for a crappy insurance provider so we have “peace of mind” but they deny about 70% of our claims with some sort of excuse. Our premiums increase every year (with or without any claims). To top it off, they have told our vet that starting next year, they are going to “quietly” deny all claims related to a breed specific condition. Again, I wouldn’t recommend them. 0 stars if possible.
Insurer: Trupanion Canada
By: A
Over all outstanding service
Met Life is available to answer any questions quickly and simply, weather by phone or email. They reply quickly to your claims. I am thoroughly impressed with their service. Other businesses should take note!
Insurer: MetLife
By: Jane
The best
When I first got Toast from the shelter, they said she was totally healthy—I just activated this special Trupanion offer for rescues that same day because I thought, "Well, why not?" I am so grateful for Trupanion. I've only had Toast for a bit over two years, and we've already been through surgery for mammary tumors, TPLO for a CCL tear, luxating patella surgery, testing and treatment for heart disease and liver disease, and more. She had a hard life before me (she's full of BB pellets and has some old injuries) and she deserves only the very best care now. It's not fair that she has to go through so much, but I am so grateful to Trupanion for helping me make sure she gets what she needs. They have saved me tens of thousands of dollars, and they've saved my baby's life and quality of life over and over (on a teacher's salary, there's only so much room on the credit cards). My only regret is that I wish I'd sprung for complementary care coverage for physical therapy, but that was me being shortsighted when I signed up. Anyone who has a dog should get insurance, and Trupanion is literally the best there is.
Insurer: Trupanion
By: A. Star
Good coverage and customer support
I am new to pet Insurance and wanted to cover our new week old chocolate lab puppy. I spoke with Jaqueline as my wife and I had a few questions. She was able to explain our coverage details, claim procedures and reimbursement time frames. Time will tell if Furkin covers us when we make a claim. I did feel that Furkins coverage was a nice balance between other companies which offered unlimited which seemed a little excessive and static limits which didn't seem high enough.
Insurer: Furkin
By: Tim
Perfect customer service
Perfect customer service!
Insurer: Furkin
By: Jakelyn
Answered my questions sent me info and was a professional
Answered my questions ,sent me info and was a professional
Insurer: Trupanion
By: Rena
Customer service
I actually was helped by a human, and this individual was very helpful and knowledgeable!
Insurer: Trupanion
By: Kelly
Everyone has always been so helpful when I have had to call with a question.
Everyone has always been so helpful when I have had to call with a question. I also must add when my handsome English cream Golden Retriever required major surgery this past year, Trupanion was wonderful and impressive. No more soft dog toys for Rhett, as he eats/swallows them. Yikes! Never good.
Insurer: Trupanion
By: Sue