Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,003 total
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Easy Peasy
Fast, simple, and pleasant phone associate
Insurer: Trupanion Canada
By: Tom
Trupanion is amazing !
i Have always had excellent service ! The Trupanion team is very caring and respectful! When I call there is always a representative that is willing to help and always asks how Cassie is doing !! That truly means the world to be ! Anytime I can I always recommend Trupanion for their fur babies ! Thanks for being so compassionate!
Insurer: Trupanion Canada
By: Brenda
I like trupanion the people who answer the phone are great helpful and a joy to talk with.
I like trupanion, the people who answer the phone are great, helpful and a joy to talk with.
Insurer: Trupanion Canada
By: Tim
Great Service
Product knowledge and courteous manner
Insurer: Trupanion Canada
By: Debbie
Trupanion customer service has been exceptional and I greatly appreciated it especially during the difficult times with my dog Autumn.
Trupanion customer service has been exceptional and I greatly appreciated it especially during the difficult times with my dog, Autumn. They even called to see how Autumn was doing. I spoke with someone from Trupanion named Amber last night and she went above and beyond to make me feel better. I can't thank her enough for her. I was upset when I called but I was laughing by the end of the call. I tell everyone about Trupanion because of the amazing service they offer. They even called to check in on how Autumn was doing. :)
Insurer: Trupanion Canada
By: Lisa
Absolutely love and trust
Trupanion has always been absolutely amazing. So much less stress when things go sideways.
Insurer: Trupanion Canada
By: Brittany
Ashley was patient and informative about procedures to submit my claim.
Ashley was patient and informative about procedures to submit my claim.
Insurer: Trupanion
By: Alma
Because she was great she answered all my questions and was very professional
Because she was great she answered all my questions and was very professional
Insurer: Trupanion
By: Belkis