Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,238 total


Verified June 03, 2022

Easy to addd a pet.

Easy to addd a pet. Straight forward claims. Friendly service

Insurer: Trupanion Canada

By: Michelle

Useful
Verified June 03, 2022

Friendly informative staff. Seems like a great program.

Friendly informative staff. Seems like a great program.

Insurer: Trupanion Canada

By: Janice

Useful
Verified June 03, 2022

Paul was very kind and extremely helpful.

Paul was very kind and extremely helpful.

Insurer: Trupanion Canada

By: Lorraine

Useful
Verified June 03, 2022

Very pleasant encounter

Very pleasant encounter

Insurer: Trupanion Canada

By: Alec

Useful
Verified June 03, 2022

Because the staff at Trupanion were terrific to work with.

Because the staff at Trupanion were terrific to work with. Easy, thorough, and simple!

Insurer: Trupanion

By: Frank

Useful
Verified June 03, 2022

Buen servicio y rápida respuesta

Buen servicio y rápida respuesta

Insurer: Trupanion

By: Milagros

Useful
Verified June 03, 2022

Great service.

Great service. Dan very friendly. A bit too many emails. (10+ in a day)

Insurer: Trupanion

By: William

Useful
Verified June 03, 2022

Getting my sick pup taken care of

I have always been treated fairly and promptly

Insurer: Trupanion

By: Daniel

Useful
Verified June 03, 2022

Firefly’s Goldens

I’m new but as of now the customer service was great.

Insurer: Trupanion

By: Lorie

Useful
Verified June 03, 2022

Jesse was friendly and competent and was able to give me the information that I needed in a timely manner.

Jesse was friendly and competent and was able to give me the information that I needed in a timely manner.

Insurer: Trupanion

By: Janet

Useful

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