Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Consistently good pet insurance
We absolutely love Healthy Paws Insurance and are thankful to have found them. Filing a claim is so easy, and we always get reimbursed within a week. Highly recommend this insurance to anyone with a pet.
Insurer: Healthy Paws
By: Nora
Trupanion is the best!
Trupanion continues to impress. My Cavalier was diagnosed with multiple heart issues at age 2. Most recently we had to fly to Cincinnati from Vancouver Island for a life saving procedure to the time of $7800CDN. I submitted my claims and in one and a half days they approved 90% of the claim. I do not know what we would have done without them over the past 2 years! They also direct pay on the spot to approved vets in their program! Highly recommend!
Insurer: Trupanion
By: Toni
Saving Keka
I’m truly blessed by having taken the advice of our Veterinarian Doctors advice of “having taken coverage with Trupanion for my Havanese, Keka Lee‼️ Trupanion by far has the “best team/support customer service” they are caring, providing answers to my concerns also the team that does the reviews to pay or reimburse are most accurate, they expedite your clams in a timely manner‼️ My Keka Lee is requiring surgery to enable her longevity of removal of life threatening tumors and cysts, I can guarantee the Tampa Bay Specialist Veterinary Hospital and surgeon to provide and proceed scheduling Keka Lee’s surgery date knowing she and I will be covered by my Trupanion insurance policy and team there to recoup percentage of this life saving surgery ‼️Thank You Everyone at Trupanion Health Insurance for Helping To Keep Healthy Our Furry Blessed Friends ‼️ Happy Thanksgiving 🍁 🦃 to all‼️ Sincerely, Keka Lee and Ann Winkler
Insurer: Trupanion
By: Judy Ann
Drew was amazing sent email and did what what asked to fix a In corrected billed item!
Drew was amazing sent email and did what what asked to fix a In corrected billed item!!
Insurer: Trupanion
By: Sherrie
Efficient helpful
Efficient helpful
Insurer: Trupanion
By: Michael
Extremely pleasant and very knowledgeable
Extremely pleasant and very knowledgeable
Insurer: Trupanion
By: Victoria
I am disappointed for the first time after many years of great customer serviceâ¦I am still waiting on a claim from Oct 27 Very bad communication between you and my vet and me
I am disappointed for the first time after many years of great customer serviceâ¦I am still waiting on a claim from Oct 27,,, Very bad communication between you and my vet and me
Insurer: Trupanion
By: Judy
Satisfaction with Trupanion!
Not as easy as it used to be. Still very convenient. Thank you.
Insurer: Trupanion
By: Walter
Trupanion best & fastest claims service!
I always have a great experience with Trupanion. I think itâs the best pet insurance and claims are handled faster than any company Iâve ever dealt with. Thank you for your quick response time to claims! Happy Holidays!!
Insurer: Trupanion
By: Kathryn