Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Penny's Allergies
Could not have been easier. Less than three minutes to upload the invoice; claim paid within 24 hours (on a weekend). Customer service was easy to work with to do initial set up. Did no use the Pet Insurance Review -- recommended by the vet.
Insurer: Trupanion
By: Steve
Best Pet Insurance Out There
Great customer service, very quick response and payment even before leaving the vet clinic! Kudos to all of you working at Trupanion, making our lives easier!
Insurer: Trupanion Canada
By: Kathy
Very prompt with direct deposit to my bank account.
Very prompt with direct deposit to my bank account. They have always been timely with no disputes
Insurer: Trupanion Canada
By: Douglas
Excellent Service
You guys are awesome can not complain and always there for Luna. I like it that the Vet can direct bill u. Thatâs the best. I recommend my friends to go with you guys. Thank you for caring
Insurer: Trupanion Canada
By: Melissa
Always a good experience
Always a good experience
Insurer: Trupanion
By: Brandy
Easy no hassle sign up
Easy discussion with rep and he answered all my questions.
Insurer: Trupanion
By: Mike
Trupanion is the best!
Everyone was very helpful. Claim was processed quickly
Insurer: Trupanion
By: Andrea
Easiest claim experience you will have
Everything is done effortlessly on my end and Trupanion completes the claim without a hitch.
Insurer: Trupanion
By: William