Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent Coverage
Anytime my dog needs to go to the doctor for an unplanned event, the visit and medications have been covered. Ear infections, ingestions, and even the allergy doctor with shots is covered. Very easy to submit claims and the reimbursement is prompt. Highly recommend.
Insurer: ASPCA
By: Benjamin
Healthy Paws - To the Rescue!
So pleased with this insurance. I never hoped to have to use it but that was short lived. Ranger's middle name is Danger. Healthy Paws was there when we needed them - no questions asked. The claims are adjudicated very quickly. Thank you Healthy Paws for your service. Can you believe that I'm praising an insurance company! I recommend them.
Insurer: Healthy Paws
By: Nancy
Overall I recommend
I love the policy that I have and it’s turned out to be a blessing with the puppy we adopted who is inclined to eat things she shouldn’t. I love that it covers 100% accident and prevention. Customer service has been friendly. What I would like to see is (1) if they say a drug will be approved with a vets prescription, please approve it. (2) Process the claims in a way that makes sense. There are times when not 100% is covered and it should be, or there is one huge lump sum that I can’t figure out belongs to what claim. (3) Make the benefit statements be available online or in the app. I’m reliant on the paper statement they send to align back to the claim. It’s challenging to figure out what was processed vs not. (4) Consistently use the date of service instead of randomly inserting other dates for the claims, so, again, I can follow what was processed. It is a great insurance, I just wish it took less time to figure out the status of the claim and tie back payment to the actual claim.
Insurer: MetLife
By: Teresa
Communication compassion overall knowledge
Communication compassion overall knowledge
Insurer: Trupanion Canada
By: Paulette
Alison was so extremely friendly and courteous on the phone.
Alison was so extremely friendly and courteous on the phone. They helped me with my inquiry and answered all my questions related to my call.
Insurer: Trupanion
By: Jessica
So Grateful for Trupanion!
As always, great experience. So grateful to have Trupanion by our side as we help our pup battle cancer.
Insurer: Trupanion
By: Lisa
Fast and easy to enroll
Fast and easy to enroll
Insurer: Trupanion
By: Margaret
I appreciated the customer service I received from Tina.
I appreciated the customer service I received from Tina.
Insurer: Trupanion
By: Michele