Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Appeals take 3 months
I was very disappointed with PetsBest. In December, my cat was diagnosed with asthma. Although I got a letter from my vet stating that he did not have a pre-existing condition before the start of my cat's insurance plan. Although they are fairly quick about making decisions when it comes to claims, they take FOREVER (3 months) to answer appeals. I went through 6 months total since I appealed their decision twice, and both were denied. After that, I decided to cancel the plan because I can't trust them to reimburse me and take care of my pet if I need it.
Insurer: Pets Best
By: Amanda
Love spot!
Would recommend spot to everyone! Nothing but great experiences!
Insurer: Spot
By: Laura
Love spot!
Would recommend spot to everyone! Nothing but great experiences!
Insurer: Spot Canada
By: Laura
Anytime I've called Trupanion I've always had great customer service my queres always answered.
Anytime I've called Trupanion I've always had great customer service, my queres always answered. I really like Trupanion paying their portion directly to the vet & I pay the balance. I've never had a problem with my claims like others I've heard about with a similar case as mine (dental surgery). I would/did recommend Trupanion.
Insurer: Trupanion Canada
By: Lina
First time to submit a claim.
First time to submit a claim. Very easy and extremely fast turn around. Great customer service.
Insurer: Trupanion
By: Marjorie
Truly understands pets & pet's families.
ALWAYS EXCELLENT SERVICE. FAST. POLITE & TRULY UNDERSTANDS HOW WE FEEL ABOUT OUR FUR CHILDREN. TYVM TRUPANION
Insurer: Trupanion Canada
By: Arlene
Because Trupanion is efficient friendly and quick turnaround in receiving payment
Because Trupanion is efficient, friendly and quick turnaround in receiving payment
Insurer: Trupanion Canada
By: Susanne
Trupanion for peace of mind
Fast, courteous service with most expenses covered. We are very pleased with Trupanion.
Insurer: Trupanion Canada
By: Karen
Friendly caring helpful and prompt.
Friendly, caring, helpful and prompt. Thanks!
Insurer: Trupanion Canada
By: Maecan
Sign up was so quick!
I could not have asked to speak with a nicer rep. She was so thorough and patient while she answered my questions.
Insurer: Trupanion Canada
By: Jennifer