Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So glad I called
So glad I called! What piece of mind knowing that we have our little Clancy girl covered. Janelle is the best, very informative and extremely helpful. We are hoping never to use but if we have to and we get treated the way I did signing up, I will continue to be very impressed! Thank you Fetch
Insurer: Fetch Canada
By: Barb
I was discouraged by some pet insurance
I was discouraged by some pet insurance agents before I signed with Fetch. I was able to received from Fetch my 2 claims up to this date. They work fast. Honestly, this is the agency that gives a very efficient guidelines. Before I got my dog a pet insurance we've paid thousands of dollars already. All emergency vet visits :( Now, we are very comfortable going for pet visits. Every insurance has the deductable fee. You should ask everything what you want to know before signing. Health insurance will rob your wallet. Be mindful. This is the time of recession but our government is really in denial of that. It's a hard time these days, financially. Having a dog is a stress reliever, I love them so much. They gave me so much happiness and they love me unconditionally. I will not let vet fee take that bond away from us and not takecare of my dogs health. Be smart. I've called so many pet insurance company. This agency by far accomodates my capacity to pay. Thank you Fetch for understanding my financial capacity.
Insurer: Fetch
By: Yuti
I was discouraged by some pet insurance
I was discouraged by some pet insurance agents before I signed with Fetch. I was able to received from Fetch my 2 claims up to this date. They work fast. Honestly, this is the agency that gives a very efficient guidelines. Before I got my dog a pet insurance we've paid thousands of dollars already. All emergency vet visits :( Now, we are very comfortable going for pet visits. Every insurance has the deductable fee. You should ask everything what you want to know before signing. Health insurance will rob your wallet. Be mindful. This is the time of recession but our government is really in denial of that. It's a hard time these days, financially. Having a dog is a stress reliever, I love them so much. They gave me so much happiness and they love me unconditionally. I will not let vet fee take that bond away from us and not takecare of my dogs health. Be smart. I've called so many pet insurance company. This agency by far accomodates my capacity to pay. Thank you Fetch for understanding my financial capacity.
Insurer: Fetch Canada
By: Yuti
always good service
always good service, never a problem with getting my claim done and payment is quick. happy with the service.
Insurer: Fetch
By: diane
always good service
always good service, never a problem with getting my claim done and payment is quick. happy with the service.
Insurer: Fetch Canada
By: diane
I am so glad I found Fetch
I am so glad I found Fetch. A year and a half ago, we got our 1st puppy ever, and read so many opinions about insurance for pets. We landed on Fetch because of its coverage options and affordability. We have used it more than we thought and all the reps are responsive and let you know exactly what you need to file a claim and get your refund. The process gets easier as we have had to use it multiple times, and I love that. I'm so glad we found Fetch!
Insurer: Fetch
By: candice
I am so glad I found Fetch
I am so glad I found Fetch. A year and a half ago, we got our 1st puppy ever, and read so many opinions about insurance for pets. We landed on Fetch because of its coverage options and affordability. We have used it more than we thought and all the reps are responsive and let you know exactly what you need to file a claim and get your refund. The process gets easier as we have had to use it multiple times, and I love that. I'm so glad we found Fetch!
Insurer: Fetch Canada
By: candice
Number 1 Pet Insurance
My Number 1 Pet Insurer. I am a new customer of Lemonade and have already had wonderful experience. Submitting a claim was as easy using the phone App. Although I mistakenly submitted a claim with the wrong amount, I reached out and a representative was able to make the correction with ease and quickly.
Insurer: Lemonade
By: Leslie
I highly recommend Fetch
Fetch is so easy to use. Im amazed at how simple it is to submit a claim. Ive had no issues with them in promptly reimbursing me. I have two dogs. And when we got the first dog, we bought a different dog insurance. When we got the second dog, a friend referred us to Fetch. Compared to the other insurance, Fetch is outstanding in every way. I only had to call customer service once. They answered quickly and took care of the issue to my satisfaction. I really need to switch my other dog to Fetch. I highly recommend them. And we are thankful we have it.
Insurer: Fetch
By: Pam
I highly recommend Fetch
Fetch is so easy to use. Im amazed at how simple it is to submit a claim. Ive had no issues with them in promptly reimbursing me. I have two dogs. And when we got the first dog, we bought a different dog insurance. When we got the second dog, a friend referred us to Fetch. Compared to the other insurance, Fetch is outstanding in every way. I only had to call customer service once. They answered quickly and took care of the issue to my satisfaction. I really need to switch my other dog to Fetch. I highly recommend them. And we are thankful we have it.
Insurer: Fetch Canada
By: Pam