Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
Other Categories
Great Services that Save You Money!
Spot has been incredible for me and my 2 cats Luna and Smokey. First of all, the customer service reps are the most helpful, kind people I've experienced before which is rare to find for an insurance company. Second, the claims and reimbursements have been EASY and FAST. I can't believe it took me this long to start getting insurance for my pets but wow am I glad I did. I tell all my pet-parent friends that insurance is a MUST. Thank you Spot for taking care of my babies.
Insurer: Spot Canada
By: Carole
Not thrilled
Finnegan was seen for painful paws. For which he was prescribed painkillers and a light sedative for prior to his appointment. These were not covered. Iâm not impressed. Itâs my first claim, and it was denied, without any consultation.
Insurer: Trupanion Canada
By: Shelley
As usual she answered my questions in a way even I could understand and came right to the point.
As usual, she answered my questions in a way even I could understand and came right to the point. Service is great and my Vet highly recommended you. A returning policy owner. Lynn O Olson
Insurer: Trupanion
By: Lynn
great representative/great andsupportive
because seth was amazing. I am glad for going forward I will get to keep this experience going with a great personal representative that will follow me with any questions I may have in the future or care i will need for my child kahlua. He explained and answered all questions that I had and provided with the best information.
Insurer: Trupanion
By: Laura
Kitty the Dogâs mama
Easy to submit claims using app! Fast processing time. Overall great experience.
Insurer: Trupanion
By: Karen
Excellent and quick knowledgeable answers.
Excellent and quick knowledgeable answers. I felt at ease with the help she gave. Truely positive!
Insurer: Trupanion
By: Brenda
Fast and Reliable
Fast, reliable response!
Insurer: Trupanion
By: Jennifer
great customer service
great customer service
Insurer: Trupanion
By: Belinda