Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Each and every time over our 10 years it has been a smooth experience.
Each and every time over our 10 years, it has been a smooth experience. I submit the claim, get email Communication and receive the reimbursement check in a timely Manner.
Insurer: Trupanion
By: Renee
Very happy with Trupanions' coverage.
Each time I submit a claim I receive a prompt and thorough explanation of where I stand on my pet's deductible. No fuss, no bother, no confusion.
Insurer: Trupanion
By: Lynn
Very helpful and friendly.
Very helpful and friendly. Hard to find these days.
Insurer: Trupanion
By: Lynn
Great first experience
Extremely efficient
Insurer: Trupanion Canada
By: Thomas
I chose this score because the girl that helped me with the information I needed was extremely patient and very friendly??
I chose this score because the girl that helped me with the information I needed was extremely patient and very friendly??
Insurer: Trupanion Canada
By: Kelly
There was an error on the part of the vet that I was unaware of.
There was an error on the part of the vet that I was unaware of. I received a rejected notice after a confirmed claim and after the surgery was done. I was at work and unable to read the whole thing. Just a suggestion, put something in the body of the email that states second claim for same procedure, or whatever is needed so the client doesn't panic. Other than that, the service, given the time required, was excellent. And I thank you from the bottom of my heart. My furbaby us doing awesome.
Insurer: Trupanion Canada
By: Irene
oustastanding service
trupanion is quick and responsive in acessing claims. they are standing behind the product that i bought.
Insurer: Trupanion Canada
By: dale
Quick!
Very quick turnaround
Insurer: Trupanion Canada
By: James