Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
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SURGERY ACL QLF
cant say enough for this insurance company nicest staff they actually care about there clients and kelsey is great at her job kind polite knows about whats shes doing her follow up on calls and information is unbelievable so don't second guess yourself go with pets best you wont be sorry and yes this is a real person sincerely john A londonderry nh
Insurer: Pets Best
By: JOHN
First experience
Fast answer, good explanation!
Insurer: Trupanion Canada
By: Yulia
Excellent enrollment
Enrollment was excellent - fast and smooth, no hassle. The chat forum was super easy and everyone was super responsive. Looking forward to sticking with Furkin.
Insurer: Furkin
By: Francesca
Trupanion to the rescue again !!!
As always the CSRs are wonderful and the whole process of dealing with a really sick dog and getting him the help he needs is great.
Insurer: Trupanion
By: Andrew
Bc he was more than helpful and went above n beyond in explanation now just waiting on my claim to be processed as itâs taking longer than normal
Bc he was more than helpful and went above n beyond in explanation now just waiting on my claim to be processed as itâs taking longer than normal
Insurer: Trupanion
By: Francis
Five Stars
Everyone has always been extremely pleasant. When our pup had an emergency, the claim was handled efficiently and expediently.
Insurer: Trupanion
By: Melanie
Exceptional customer service
Excellent customer service, answered all my questions, patient and very pleasant.
Insurer: Trupanion
By: Mindy
Fair decisions and fast service.
Fair decisions and fast service.
Insurer: Trupanion
By: PHYLLIS