Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Amazing service and everyone is so pleasant and happy to help.
Amazing service and everyone is so pleasant and happy to help. Trupanion is the âbestâ without a doubt.
Insurer: Trupanion Canada
By: Caroline
Application Process
Very helpful with my questions about the business of pet insurance
Insurer: Trupanion
By: Lori
Gusty Claim
Very quick response, efficient, professional, very friendly and caring when a pet is ill.
Insurer: Trupanion
By: Barry
Because trupanion has been very good to us we have had no problems with our account
Because trupanion has been very good to us , we have had no problems with our account
Insurer: Trupanion Canada
By: Angela
Easy to use and always help available
Easy to use and always help available
Insurer: Trupanion Canada
By: Steph
Every interaction with Trupanion is professional kind and friendly.
Every interaction with Trupanion is professional, kind and friendly.
Insurer: Trupanion Canada
By: Sarah
Enrolment
It was super easy to sign up. And when I had a question I called in and it was answered timely and cheerfully!
Insurer: Trupanion Canada
By: Chrystal
My Christmas Miracle
Last Sept/Oct My pet, chewbacca, was diagnosed with a tumor in his stomach. Without surgery he would likely die. So I was directed by his vet, after x-rays and a blood test to get an ultrasound on his tummy. During this process the ultrasound vet suggested that I get a cardiologist to examine Chewbaccas heart to make sure he could survive the surgery. So I was sent to another extreme care vet for the heart ultrasound. Each of these required that I pay a deductible, but the procedures needed to get done if he was to have a chance at surgery. The heart ultrasound found a heart murmur that would need medication, the stomach ultrasound found that the tumor was attached to puppy's liver, but not in a place that would forbid surgery. So they booked the surgery and I was careful not to have chewbacca do too much strenuous activity. The day came and I dropped Chewbacca off and hoped for the best. Later that day the surgeon called me and said puppy came through very well and would be able to go home the next day. So the next day I picked him up and he was in pretty rough shape as any of us would be after that kind of surgery. I would need to care for the surgery site to avoid any infection. The claims process was completely seamless. With all the stress and emotions of the day and worrying about my friend of 11 years, it was wonderful not to have to worry about additional charges or the nuances that come with a major surgery's paperwork. The Vet offices did most of the paper work and i could concentrate on helping puppy do the daily things he needed to. It's been 6 months and Chewbacca is in great shape. He walks and runs and plays like the surgery didn't happen. He's happy, hates taking his pills but is back to how he was before the tumor. I cannot imagine going through this without Trupanion.
Insurer: Trupanion Canada
By: Adam
Claim submission process is painless!!!
The claim submission process is painless, and the responsiveness is 10/10. I am very happy.
Insurer: Trupanion Canada
By: Bhawna
We have had 6 boxers signed up with Trupanion and never had any issues with claims.
We have had 6 boxers signed up with Trupanion and never had any issues with claims. All calls are handled with care, compassion and understanding.
Insurer: Trupanion Canada
By: Bonnie