Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


Verified June 21, 2022

Katy was knowledgeable polite and seemed to really care about my cat's wellbeing!

Katy was knowledgeable, polite, and seemed to really care about my cat's wellbeing!

Insurer: Trupanion

By: Mateo

Useful
Verified June 21, 2022

Knowledgeable friendly and great customer service.

Knowledgeable, friendly and great customer service.

Insurer: Trupanion

By: Regiena

Useful
Verified June 21, 2022

Happy customer for over 11years

I have always found the results of the review of the claim are reported quickly. Any settlement is received very promptly. I am very likely to wholeheartedly recommend Trupanion to any dog owner.

Insurer: Trupanion Canada

By: Denise

Useful
Verified June 21, 2022

Floki thanks you

Thank-you for your professionalism and kindness during the claim process. It was a very positive experience.

Insurer: Trupanion Canada

By: Bobbi

Useful
Verified June 21, 2022

Excellent Customer Service & Knowledge

The agent was very helpful and professional

Insurer: Trupanion Canada

By: Alphonse

Useful
Verified June 21, 2022

Friendly service

The representative was very friendly.

Insurer: Trupanion Canada

By: Roxane

Useful
Verified June 21, 2022

Very quick and fast response

Very quick and fast response

Insurer: Trupanion Canada

By: Allan

Useful
Verified June 21, 2022

Because everyone I’ve ever dealt with at your company has been professional caring kind and very helpful

Because everyone I’ve ever dealt with at your company has been professional , caring , kind and very helpful

Insurer: Trupanion

By: David

Useful
Verified June 21, 2022

Because everyone I’ve ever dealt with at your company has been professional caring kind and very helpful

Because everyone I’ve ever dealt with at your company has been professional , caring , kind and very helpful

Insurer: Trupanion

By: David

Useful
Verified June 21, 2022

Fast Friendly claims service

Excellent service. Claim was paid the day it was submitted. Highly recommend this company. They have insured our pet for over 10 years. Always great service

Insurer: Trupanion

By: Joseph

Useful

Compare top pet insurance providers plans.