Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Horrible insurance, liars and thieves
The folks you talk to to start a plan, super nice, informative, and friendly. But once they got you, then you talk to claims department. I paid for the extras with Hereditary Plus. We ended up having a claim, our baby has Alopecia. Paid about $900 for treatment, meds, visits. Turned it in. Was informed our claim was denied due to preexisting conditions. I called in talked to someone in customer service. They said they do not cover preexisting conditions. I told them it’s a congenital hereditary condition, so my plan should cover it. The guy then told me I could file a redetermination request form but he doubts it would change anything. I told him you guys just use whatever you can to squirm out of a claim??? He said yes sir! I asked to speak to a manager, he said okay went to transfer me and hung up on me. This company is the worst most lying unethical pet insurance company out there and shame on The AKC for recommending them. Stay away!
Insurer: AKC
By: Stephen
Latest 1 comments
I’ve been with this insurance since Oct. last year. I signed up for because they are only one who pays for pre-existing condition. It says 365 days waiting period. If they told you pre-existing, didn’t they tell you to wait 365 days to cover ? I was wondering… Did you switch to other company?
First time buying pet insurance
The consultant was very helpful and knowledgeable
Insurer: Trupanion
By: Colette
Helpful, informative
Couldn't have asked for any better service. Fast and efficient so it was so much easier to just concentrate on Bella's surgery and recovery. Thank you so much!
Insurer: Trupanion Canada
By: Nancy
Quick and clear responses
quick and decisive response for information on my account
Insurer: Trupanion Canada
By: Robert
Healthy Paws Review
We are so grateful to have selected Healthy Paws when shopping for pet insurance for our puppy. He had been very healthy until he got to be a few years old and then we were faced with a diagnosis and some trips to the ER with bills that we would not have been able to pay on our own. Having Healthy Paws means that we can make sound decisions about the health of our dog rather than worry about the bill. The process of filing claims is very easy and they even checked in to see our dog was feeling after his trips to the hospital.
Insurer: Healthy Paws
By: Megan
Excellent rates and service
Excellent rates and service. Quick turn around. Been very pleased
Insurer: Pets Plus Us
By: Amanda
Latest 1 comments
I do not believe this comment to be true. Every time it takes weeks to get a response. Check the google reviews. Truth is somewhere in between.
Scam avoid this rip off.
You cannot email Fetch. The live chat does not function when you get an agent. They have multiple phone numbers but you cannot get results. They took over my previous pet insurance without proper notification. They have a multi page policy that allows then to reject all claims. Trying to cancel is ridiculously difficult.
Insurer: Fetch
By: Constance
Scam avoid this rip off.
You cannot email Fetch. The live chat does not function when you get an agent. They have multiple phone numbers but you cannot get results. They took over my previous pet insurance without proper notification. They have a multi page policy that allows then to reject all claims. Trying to cancel is ridiculously difficult.
Insurer: Fetch Canada
By: Constance
Will always recommend!
I switched to Pets Plus Us after being with another insurance company who continued to raise my monthly fees despite having never made any claims and it was the best decision! They covered my dog’s knee surgery with no hesitations or issues. The costumer service was also fantastic as I had sent in the wrong forms but they fixed it no problem. They’ve covered everything I’ve submitted with no problems and I’ll continue to recommend them!
Insurer: Pets Plus Us
By: Avril