Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
First Claim
This claim was submitted by our vet's clinic and was processed within a day. Couldn't ask for better service
Insurer: Trupanion Canada
By: Garry
Pet parent
Healthy paws has been there every step of the way from the first day my 7 year old yorkie named Nami was diagnosed with an inoperable cancerous tumor in June of 2022. Healthy Paws has never denied or even questioned the radiation and ongoing chemotherapy treatments. They are very easy to file my claims through and usually reimburse my account within 4/5 days after filing my claim. I recommend 100% for all pet parents to choose Healthy Paws, without them I would be financially unable to afford Nami’s treatment plans. Thank you Healthy Paws for taking some of the stress and worries away
Insurer: Healthy Paws
By: Reenie
Healthy Paws for the Win!!
Healthy Paws is a wonderful insurance company. My dog has needed 3 surgeries over the past 4 years and the one thing I never have to worry about is the support from Healthy Paws. Not only is their reimbursement process lighting fast, but they reach out after major health events in your animals life to check on them and YOU. Can't recommend this company enough.
Insurer: Healthy Paws
By: Catherine
A few frustrations but all in all Iâm happy with the service.
A few frustrations, but all in all, Iâm happy with the service.
Insurer: Trupanion
By: Lori
Actively Looking for Alternatives
I brought my dog to the vet specifically after the coverage began but because symptoms from another illness were present, I still had to pay the full bill. When I reached out to gain clarification to not have this happen in the future, the agent was curt and I asked to disconnect the chat immediately. I felt as if I was being probed for fraud rather than getting clarity on my first claim, which was triggering. Iâm actively trying to find alternative insurance for my pet.
Insurer: Trupanion
By: Allison
Pet Insurance
Representative was very knowledgeable and patient. Explained the coverage thoroughly. Pleasant to speak with and was able to answer any and all questions
Insurer: Trupanion
By: Dawn
Great customer service!
So far the customer service has been amazing. All three of the people I've spoken with so far (Jessica, Pam and Stephen) have all been wonderful. Excited to have little Whiskey covered by Trupanion!
Insurer: Trupanion
By: Courtney
Trupanion handled my dogâs emergency promptly.
Trupanion handled my dogâs emergency promptly.
Insurer: Trupanion
By: Ana