Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to deal with
All my questions were addressed to my satisfaction
Insurer: Trupanion
By: Phyllis
Great service amazing customer service I appreciate the wonderful staff always helpful when I need to move payments around.
Great service, Jackie was very knowledgeable and explained everything and price was good!
Insurer: Trupanion Canada
By: Kathy
I have not yet used the insurance to make a claim.
It was easy to sign up!
Insurer: Trupanion Canada
By: Nelson
Good customer service
Good customer service
Insurer: Furkin
By: Dharmendra
Misrepresented coverage
I asked for wellness coverage and they never advised me that they did not activate the coverage and none of my claims processed
Insurer: Pets Best
By: Kelly
mr
always quick service to process claims and my questions are answered quickly and efficiently . My shepherd has an on going skin allergy and the have never denied her claim .
Insurer: MetLife
By: Leonard
Amazing
Lemonade is easy to deal with. You can do everything on line in 5 minutes if you have all the details from your vet. Ask your vet to send you a detailed receipt. With these infos you submit everything through your phone like a chat. It’s been almost 3 years and we’re extremely satisfied.
Insurer: Lemonade
By: Leo
Great Pet Insurance
So glad that I have Best Pet as my insurance provider. The Claim was handled in a very satisfactory manner.
Insurer: Pets Best
By: Nora
Very easy to work with!!
Our pup had pretty major surgery, they covered everything!! They continue to pay for her very expensive medication!! It's very easy to file claims, just a quick email. I recommend
Insurer: Trupanion
By: Debbi
Delays after delays
I've had ASPCA for 3 plus years. Since starting with them was great, no problems. Moving forward after the first year and I price increase of more than $20 a month just for the increased amount made the monthly insurance cost about $55. The 2nd year Covid hit and life changed for all of us. My insurance had everyone working from their home. I had 2 or 3 $100 or less claims the 2nd year. I emailed the claims into their office. They offer direct deposit when they pay a claim. After 3 weeks and no communication I called their office. Recording comes on and says due to Covid claims will be taking at least 30 days extra to process. I waited the 30 days for the 1st claim called had to leave a message due Covid. How convenient to NOT pay claims and use COVID as the excuse to withhold paying claims. Whether you work at home or the office only difference is an office verses a room in your house. If their employees had that much obstacles keeping them from processing claims the management should have corrected that. Moving forward it took45-60 days to get paid for claims that are minor. My policy is a $100 deductible with a 90% coverage. Now that Covid can't be used as an excuse and into the 3rd year I submitted another $108 claim waited 3 weeks and get a notice that the claims reps wants a complete medical history. Now remember I have only used 1 vet for 3 1/2 years. The insurance pulled this on the last claim during the 2nd year asking for medical history. My recent claim is the 1st for the new year $108 and they denied the claim because they could not get the vet to provide the history. My vet advised me they are playing games. They have my dogs history for the last 3 years and now look their excuse. I could have changed insurance but I gave them another chance. This year they raised my dogs monthly cost to more the $86.00 per month. My dog is not sickly and very healthy. It appears to me ASPCA is having financial problems and they use every excuse to not pay your claim and deny claims. Also ASPCA is not affiliated to the charity organization that help animals. I do not recommend this company. If you have insurance with ASPCA good luck as each year goes by you will remember my review and so will your bank account. BEWARE
Insurer: ASPCA
By: lee