Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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100% Recommend Lemonade
I have used several pet insurances, but will recommend Lemonade to anyone looking. They have excellent customer service, their claim process is quick and easy, their repayment speed is probably my favorite. I had one situation where my dog spent a few days in the hospital, upwards of $2000, I picked up her notes when I left, sent the claim that day, and had my portion (90%) in my bank account within 48 hours. They paid for what they claimed they pay for, and I have never had a single issue with them. I tell everyone with pets to use Lemonade.
Insurer: Lemonade
By: Micah
Trupanion Hands Down
Customer service was great, and they answered all my questions. The policy was easy to understand. I feel itâs a good value for my puppy.
Insurer: Trupanion
By: Susan
I signed my Golden doodle puppy up
Customer service was knowledgeable and fast
Insurer: Trupanion
By: Jessica
Good service
Good service
Insurer: Trupanion
By: Kristie
Just doesnât seem to cover much.
Just doesnât seem to cover much. Also, unable to update anything (address, vet, etc) online. called customer service to update and my address and vet are still incorrect!
Insurer: Trupanion
By: Heather
So far customer service over the phone has been great!
So far, customer service over the phone has been great! I have yet to experience in the full process of filing a claim, but the patience and understanding over the phone alone is deeply appreciated
Insurer: Trupanion
By: Frankie
Very efficient and great customer service!
Very efficient and great customer service!
Insurer: Trupanion
By: Dee