Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is the BEST
Healthy Paws is the BEST! Our beloved Frenchie has had a range of issues and if she did not have this coverage, I would be broke! She had surgery last week and the claim has already been resolved. Healthy Paws responds to my claims so quickly and frequently sends my reimbursements within a week! Their team is also kind and responsive. I highly recommend! I have a new baby and have enrolled her too!
Insurer: Healthy Paws
By: Madeleine
Janelle handle us with care
Janelle was kind and very knowledgeable about this policy. She went over everything thoroughly and answered all questions. We found this policy to be very reasonable to all that we have looked at. When I got off the phone I told my husband She was so kind and a lot of company representatives could take some pointers from her on how to properly handle speaking over the phone with that type of company knowledge and insight.
Insurer: Fetch Canada
By: Deana
Janelle handle us with care
Janelle was kind and very knowledgeable about this policy. She went over everything thoroughly and answered all questions. We found this policy to be very reasonable to all that we have looked at. When I got off the phone I told my husband She was so kind and a lot of company representatives could take some pointers from her on how to properly handle speaking over the phone with that type of company knowledge and insight.
Insurer: Fetch
By: Deana
Customer service was excellent !
Customer service was excellent !
Insurer: Trupanion Canada
By: Linda
Going the extra mile... everytime!
I am sincerely blown away by your customer service and presence. Trupanion doesn't disappear once you sign up, they use different ways to stay connect and show their love. Above and beyond!
Insurer: Trupanion Canada
By: Lynne
Thank you Trupanion!
It was very easy to submit the claim, update payment information and the claim was processed and paid out quickly. Email communication during the process was very helpful.
Insurer: Trupanion Canada
By: Amanda
Happy Customer
Pleasantly surprised that the treatments I had been paying for were covered by my pet insurance. I have told several people how happy I was about it and the help I have received from Trupanion.
Insurer: Trupanion Canada
By: Marcy
My experience with Trupanion..!
The person I dealt with was very courteous and articulate and answered all my questions and explained everything very clearly.
Insurer: Trupanion Canada
By: Ruth
Trupanion has always been helpful and informative with every call I have had.
Trupanion has always been helpful and informative with every call I have had. The team always gives answers (when they know), however they will go and find out if it is something they are unsure of or out of their scope. Overall, I have always had a great experience both with questions I have, as well as any claims.
Insurer: Trupanion Canada
By: Reece
Trupanion = Extraordinary Pet Insurance.
As always, Trupanion comes to the rescue. I can not believe how fast the claims processing happens. It was less than 24 hours before yesterdayâs claim was decided/approved. I LOVE the app. I am always beyond impressed with the entire Trupanion experience, especially after 11 years of service. I have never, ever had an even marginally difficult experience. Through all of the health conditions my two cats have had (rescued litter mates), probably over $50,000 in 12 years, Trupanion has gone above and beyond my wildest expectations. Especially given the incredibly low rates. Youâve saved my catsâ lives and prevented me from ever having to question if I should have to euthanize them because of intense situations had i not had Trupanion. I wish the US healthcare system worked like Trupanion. Trupanion is a gem and I will always and forever use Trupanion for whatever animals I have in my lifetime. I couldnât (and my cats couldnât) be more blessed.
Insurer: Trupanion
By: Laurelann