Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Janelle S. is outstanding!
Janelle was thorough, knowledgeable and kind. Her customer service was exceptional, and I appreciate the time she took to answer my questions. The process was swift and smooth. So far, I highly recommend Fetch. Thank you, Janelle!
Insurer: Fetch
By: Johnny
Janelle S. is outstanding!
Janelle was thorough, knowledgeable and kind. Her customer service was exceptional, and I appreciate the time she took to answer my questions. The process was swift and smooth. So far, I highly recommend Fetch. Thank you, Janelle!
Insurer: Fetch Canada
By: Johnny
Outstanding Service
Our service representative was outstanding, extremely patient and excellent at explaining the insurance. She brought in personal experience which made it easier to understand. This is our first puppy so we needed lots of help and she was awesome!! Thanks
Insurer: Trupanion Canada
By: Lenora
The information and service was delivered in a comprehensive and clear manner; willing the go above by even willing help guide through online while on the phone.
The information and service was delivered in a comprehensive and clear manner; willing the go above by even willing help guide through online while on the phone.
Insurer: Trupanion Canada
By: Susan
Efficient submission
Very quick response as always
Insurer: Trupanion Canada
By: Chris
Quick!
Very quick to respond
Insurer: Trupanion Canada
By: Linda
Beyond helpful and informative!
Beyond helpful and informative!
Insurer: Trupanion
By: Trista
Beyond helpful and informative!
Beyond helpful and informative!
Insurer: Trupanion
By: Trista
Great customer service and Trupanionâs excellent service.
Great customer service and Trupanionâs excellent service. Every person at Trupanion has been compassionate, quick to respond and the claim team is outstanding as well. Wonderful people to do business with. I wish human health insurance reps were as great as this.
Insurer: Trupanion
By: Karen