Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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10/10!
I appreciate Healthy Paws promptness, friendliness, and ease of use. I don’t think I could have gotten the best care without them.
Insurer: Healthy Paws
By: Victoria
Highly Recommend Healthypaws!!!
HIGHLY Recommend!! I have had healthy paws for both my cats for 3 years now. I find it very easy to submit claims online to them and their response is very quick for processing and reimbursement. If there is ever an issue or question with the invoice I submit, they reach out right away and it is solved very quickly. They have been extremely helpful and useful throughout my cats lives especially with my Sphynx who has had many unexpected health problems. They have covered all of it (according to the plan and policy). Not only all this, but they also reached out personally when they saw my cat stayed in the emergency room overnight to see how he was doing. The monthly price for this insurance is also very reasonable in comparison to others. If you are able to pay up front at the vet and wait a short time frame for reimbursement then please choose this one, you won't be disappointed. I am very happy and pleased with this insurance company and highly recommend them to anyone considering getting health insurance for their animals.
Insurer: Healthy Paws
By: Makayla
Handled our emergency with compassion
5 Stars. Bethany handled our emergency in a compassionate, urgent and communicative manner and got us the answers we needed. I couldn't have asked for a better customer experience. A great first impression for Furkin as this was our very first claim.
Insurer: Furkin
By: Shawn
Staff is really knowledgeable and friendly
Staff was really knowledgeable and friendly. Answered all questions. We really connected with one another as dog lovers. Took extra time with me and that was very appreciative.
Insurer: Furkin
By: Prudence
Janet was lovely
Janet was lovely to chat with.
Insurer: Furkin
By: Christina
Excellent Staff
Amber who I dealt with was very helpful and efficient.
Insurer: Trupanion Canada
By: Claire
Cause I was provided 100 per cent customer service and the person was calm and explained everything I asked.
Cause I was provided 100 per cent customer service and the person was calm and explained everything I asked. Also very pleasant and joyful to speak too.
Insurer: Trupanion Canada
By: Monica
Great support for the unexpected
Easy to submit a claim, quick response with easy to understand information regarding and request for additional information
Insurer: Trupanion Canada
By: Cindy
Good Service and Easy Sign-up
good service and easy signup
Insurer: Trupanion Canada
By: Kathy
Love you trupanion
Great service and quick payout
Insurer: Trupanion Canada
By: Sandra