Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Absolutely great customer service - friendly knowledgeable helpful.
Absolutely great customer service - friendly, knowledgeable, helpful.... but prices continue to go up with less being covered.
Insurer: Trupanion Canada
By: Yvette
Clear and concise on the phone.
Clear and concise on the phone.
Insurer: Trupanion Canada
By: Eva
I have had Trupanion for over 13years for my sweet fur-baby.
I have had Trupanion for over 13years for my sweet fur-baby. He now has several health issues and I donât know what I would do without Trupanion. They have been extremely supportive
Insurer: Trupanion Canada
By: Helen
Very accommodating and willing to assist
Very accommodating and willing to assist
Insurer: Trupanion Canada
By: Michele
Signup
Very easy and seamless sign up process
Insurer: Trupanion Canada
By: Marla
Great company
Fast friendly service. Compassion for my little dog having surgery
Insurer: Trupanion Canada
By: Dorothy
Trupanion is the best!
We have been using Trupanion for a long time, covering several of our kittys, a few have had to have major medical work done. Trupanion has always been there for us with amazing customer support, super quick response time to claims! I would highly recommend them 👌
Insurer: Trupanion
By: Lorraine
Healthy Paws is the best
The process to submit a claim was ridiculously easy. They kept me posted along the way of their review. The claim was settled within days with an easy-to-understand statement of how they calculated the reimbursement. The reimbursement check was received before my puppy had even finished his medications. Most of all i appreciate the care and concern they showed to me and my dog. a sick puppy makes an owner extremely worried and anxious. Healthy Paws took a lot of that away. I highly recommend them
Insurer: Healthy Paws
By: Charlie