Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Generally things go as expected.
Generally things go as expected. In the past, I had an experience in which I was the middle person between the vet and the company (claims department) which was difficult. I think if something needs clarification then you should go directly to the vet. Ignoring the above, most of your client associates are great. My most recent experience with Kayla was exemplary.
Insurer: Trupanion Canada
By: Alisa
Theyâve always been easy to get a hold of.
Theyâve always been easy to get a hold of. Never needed to place a claim but their customer service when changing information has been helpful
Insurer: Trupanion Canada
By: Chris
Great 1st Claim Experience
Trupanion took the time to go through my entire invoice and reimbursed items I did not claim as I was not aware I could. Really appreciate this.
Insurer: Trupanion Canada
By: Tony
Friendly service!
Very friendly, explained program very well.
Insurer: Trupanion Canada
By: Tracy
Very pleased with service.
Very pleased with service. Your customer service agents are the best I ever encountered. Trupanion gives me piece of mind that I have a plan to look after my little dog
Insurer: Trupanion Canada
By: Marilyn
Because you are efficient and helpful.
Because you are efficient and helpful. Especially when one is stressed and overwhelmed.
Insurer: Trupanion
By: Nejma
Been very happy so far everyone is helpful & pleasant
Been very happy so far everyone is helpful & pleasant
Insurer: Trupanion
By: Vickie
Best customer service ever!
Best customer service ever!!!
Insurer: Trupanion
By: Alessandra