Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Unreliable
I signed up my one rescue - everything is fine. I sign up my second rescue - everything appears okay. I received confirmation that they have received her sign up information, and her insurance would be available within 48 hours. My dog was then injured and required a $3000 surgery. When I went to go view my coverage, her name was no longer on the account. When I called, they said there is nothing they can do and because my dog was not diagnosed with the injury, it will not be covered. I understand that they will not cover pre-existing conditions, but I am disappointed that due to a system error on their end, I cannot be covered now. I do not trust this company, and for this reason I cannot recommend them.
Insurer: Pets Plus Us
By: Kaity
Comprehensive coverage
Appreciate great courteous customer service and support. Very easy to reach an agent
Insurer: MetLife
By: Kari
Excellent customer service
Excellent customer service and reimbursement on par with Trupanion. 80% coverage with much more reasonable deductibles and monthly payments. Also, add to the fact there is 24/7 Veterinary assistance line and access to a symptom app.
Insurer: Furkin
By: Andrew
Very nice and knowledgeable
The representative was very nice and knowledgeable. Was able to answer all our questions.
Insurer: Furkin
By: Joe
good job explainig and very patient.
good job explainig and very patient.
Insurer: Trupanion Canada
By: Cecile
Very good
Very friendly
Insurer: Trupanion Canada
By: Stacey
Soooooo easy!
Recently my girl needed surgery. I had not set up my account online so i called Trupanion. A representative helped me and I was done in 10 minutes. Two days later the money was in my account. Trupanion is great!
Insurer: Trupanion
By: Bonita
Highly Recommend Healthy Paws!
I have always found Healthy Paws to be extremely easy to deal with. They process claims quickly and explain the benefits thoroughly, but straightforward enough to understand what is covered and what is not.
Insurer: Healthy Paws
By: Andrew
Trupanion made me smile
After filing my claim yesterday, I received a response today. Trupanion covered what they said they would cover, quickly and efficiently. But while this quick response made me smile it’s not what brought tears to my eyes. It was the comment,”Give Milo some extra love for us.” Those caring words written by a stranger assured me that out of all the pet insurance companies I picked the right one.
Insurer: Trupanion
By: Patricia
They gave me money
I purchased pet insurance through work. Never had it before. Dog got sick requiring IV therapy, overnight stay at vet, and meds; called to see what was required and MetLife rep told me exactly what to do and reminded me that well visits also covered. Thanks, MetLife, for expediency and courtesy
Insurer: MetLife
By: Joel