Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch
By: Nanlisha
Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch Canada
By: Nanlisha
Amazing insurance
I have had healthy paws for almost 6 years. They are the BEST pet insurance! There's no other insurance I would use! They are so quick and efficient! My poor baby was sick recently ($2600 bill) and within a couple days I had my money back direct deposited!! And when. One of my dogs passed away I received a card from healthy paws from people actually signing it! It was so touching and their customer service is amazing ! And they give the best price out of all the other pet insurances!! Thank you healthy paws !!
Insurer: Healthy Paws
By: Steffanie
Quick and Friendly
Friendly service (for both calls we made), easy to do, and quick.
Insurer: Trupanion Canada
By: Katherine
Best Pet Insurance is Trupanion
I have always been able to count on Trupanion To be there for our dog Bailey and they have always come through for her with immediate care . I would never change or cancel Trupanion has we have had excellent care and support. They are number one in our books
Insurer: Trupanion Canada
By: Karen
Lately claims have been taking too long to process.
Lately claims have been taking too long to process. Those of us on fixed or lower incomes have to pay up front and being out the money for 1-2-3 weeks is a financial hardship. However Alexis the girl I spoke with was very nice and pleasant.
Insurer: Trupanion Canada
By: Christine
Great company
Service rep was amazing
Insurer: Trupanion Canada
By: Wendy
Service was very quick.
Service was very quick.Everything was clearly itemized and there were no issues with coverage.Very satisfactory.
Insurer: Trupanion Canada
By: Pamela
Happy
Very fast to respond and get your payment well done
Insurer: Trupanion Canada
By: Donna
Thank you for your great service
Very good service, all of my questions were answered.
Insurer: Trupanion Canada
By: Sophie