Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is outstanding
We have a beagle/Corgi mix that thinks everything is edible. WE have have several claims and Nationwide always pays and pays quickly. They make it so easy to file a claim online then they directly deposit the check into our account. We are so happy we choose Nationwide we we first got our Cooper.
Insurer: Nationwide
By: Jean
Mr.
Excellent coverage, claims and customer service
Insurer: Nationwide
By: Warren
First Class Pet Insurance
Nationwide accepted ‘Wiley Jake’ for coverage prior to his 17th birthday after he completed a comprehensive physical exam. Several other insurers would not look at him at that age. He is covered under their injury/wellness package and had no pre-existing conditions.. Routine wellness checks for the first three years but age related issues developed during his 19th year including the need for some dental surgery. Nationwide requires documentation for each visit or claim which is expected. My total experience with the company has been extremely positive. They offer monthly or annual payment options, charge a $250 annual deductible and pay 90 percent of all accepted claims. Their claim submission process is seamless and website easy to navigate. They have never questioned a claim and normally provide payment within two to three weeks of claim submission. Their coverage has proved to be exactly as stated in the policy documents. I have found the company to be easy to work with and professional in all regards. Nationwide was recommended to me by others who have had similar experiences with the company. I find the company to be five star all around and give them my highest recommendation.
Insurer: Nationwide
By: Dave
Great insurance
Very confident in this insurance. I have both a cat and dog of very different ages and the ease of use when submitting a claim, timely, and helpful are just a few reasons I would recommend picking them as your pets provider!
Insurer: MetLife
By: Finley
Excellent service.
Excellent service. Courteous Friendly and knowledgeable staff
Insurer: Trupanion Canada
By: Debbie
My fur baby is taken care of
We am a true advocate for Trupanion's pet insurance. Our vet is tuned in as well and we love how quick everything is processed. It's been a big relief knowing we have back up for those big vet bills. Also, any time I need to call in, your customer service is impeccable! I love knowing my fur baby is looked after. Thanks for being so prompt, kind and reliable.
Insurer: Trupanion Canada
By: Tamara
Excellent service
Excellent service
Insurer: Trupanion
By: Larry
Great customer service
Great customer service
Insurer: Trupanion
By: William