Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Best pet insurance company period.
Always empathetic and always fast. And always appreciated.
Insurer: Trupanion
By: Amy
Smooth
Always very smooth and quick
Insurer: Trupanion Canada
By: Andrew
Amazing experience with trupanion helping us take care of our pup
Amazing experience with trupanion helping us take care of our pup
Insurer: Trupanion Canada
By: Westley
Great Service
Easy, friendly service
Insurer: Trupanion Canada
By: Charlene
Excellent service in a dire emergency.
excellent and immediate service given to a friend who's dog was critically ill and needed emerg surgery.
Insurer: Trupanion Canada
By: Donna
Sweet Precious
Helen is so friendly and she explained what I asked her and for that I gave her a 10
Insurer: Trupanion Canada
By: Marie
TRUPANION = Love, Care & Peace of Mind
So easy to submit my doggieâs claims. Processed quickly and in my account within days. Awesome team of insurance professionals.
Insurer: Trupanion Canada
By: Adele
Great Customer Service- no hidden detail
The customer service rep was really nice and genuine
Insurer: Trupanion Canada
By: Maxine
Easy and personable
Julie was so personable and helpful through the whole process
Insurer: Trupanion
By: Kailyn
Excellent Investment
My claims experience was outstanding when my puppy broke his leg. It was extremely easy to upload invoices. I was given updates as to where my claim stood regularly, and all of my claims were paid within 48 hours. Excellent customer service, ease-of-use, great rates. Best investment I made for my dog!
Insurer: Trupanion
By: Alan