Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Scam avoid this rip off.
You cannot email Fetch. The live chat does not function when you get an agent. They have multiple phone numbers but you cannot get results. They took over my previous pet insurance without proper notification. They have a multi page policy that allows then to reject all claims. Trying to cancel is ridiculously difficult.
Insurer: Fetch
By: Constance
Scam avoid this rip off.
You cannot email Fetch. The live chat does not function when you get an agent. They have multiple phone numbers but you cannot get results. They took over my previous pet insurance without proper notification. They have a multi page policy that allows then to reject all claims. Trying to cancel is ridiculously difficult.
Insurer: Fetch Canada
By: Constance
Will always recommend!
I switched to Pets Plus Us after being with another insurance company who continued to raise my monthly fees despite having never made any claims and it was the best decision! They covered my dog’s knee surgery with no hesitations or issues. The costumer service was also fantastic as I had sent in the wrong forms but they fixed it no problem. They’ve covered everything I’ve submitted with no problems and I’ll continue to recommend them!
Insurer: Pets Plus Us
By: Avril
Easy to deal with
All my questions were addressed to my satisfaction
Insurer: Trupanion
By: Phyllis
Great service amazing customer service I appreciate the wonderful staff always helpful when I need to move payments around.
Great service, Jackie was very knowledgeable and explained everything and price was good!
Insurer: Trupanion Canada
By: Kathy
I have not yet used the insurance to make a claim.
It was easy to sign up!
Insurer: Trupanion Canada
By: Nelson
Good customer service
Good customer service
Insurer: Furkin
By: Dharmendra
Misrepresented coverage
I asked for wellness coverage and they never advised me that they did not activate the coverage and none of my claims processed
Insurer: Pets Best
By: Kelly
mr
always quick service to process claims and my questions are answered quickly and efficiently . My shepherd has an on going skin allergy and the have never denied her claim .
Insurer: MetLife
By: Leonard
Amazing
Lemonade is easy to deal with. You can do everything on line in 5 minutes if you have all the details from your vet. Ask your vet to send you a detailed receipt. With these infos you submit everything through your phone like a chat. It’s been almost 3 years and we’re extremely satisfied.
Insurer: Lemonade
By: Leo