Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Great Claims Experience
Having been a pet owner for a few years, I did not know what I was missing until I switched my Pets Insurance Policy to Metlife. My prior carrier required tons of documents, took almost a month to make a claim decision and often after several Q&A. Experience was totally different with Metlife. It took me less than 2 minutes to upload my paperwork and had a decision in less than 3 days. Options of receiving money through a mode of my choice makes it such a pleasant experience. I have just one issue .. and that is that I should have switched earlier .
Insurer: MetLife
By: Alok
Best Pet Insurance!!
Spot is the best Pet Insurance, super easy to get a quote, everything was explained in a clear matter, and customer service was helpful!
Insurer: Spot
By: Justin
Best pet insurance
So happy I decided to go with Spot Pet Insurance! The process to get a quote was super easy! Their customer service was great for all my first time questions about how pet insurance works! I recommend Spot Pet Insurance to all my friends & family who are pet owners!
Insurer: Spot
By: jeneen
Best Pet Insurance!!
Spot is the best Pet Insurance, super easy to get a quote, everything was explained in a clear matter, and customer service was helpful!
Insurer: Spot Canada
By: Justin
Best pet insurance
So happy I decided to go with Spot Pet Insurance! The process to get a quote was super easy! Their customer service was great for all my first time questions about how pet insurance works! I recommend Spot Pet Insurance to all my friends & family who are pet owners!
Insurer: Spot Canada
By: jeneen
Quick and easy claim process
Claim submission is easy and claims are processed quickly with explanations. Emails received to confirm claims have been submitted, updates along the way as needed, dashboard and claim summary page are so helpful!
Insurer: Trupanion
By: Diana
Extremely helpful and informative.
Extremely helpful and informative.
Insurer: Trupanion
By: Jaime
I have had the best experience with trupanion.
I have had the best experience with trupanion. Everyone is always helpful in answering all our questions.
Insurer: Trupanion
By: Sheryl