Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Insurance you can count on...
Lemonade is an insurance company that cares and does the right thing! Every time I have a claim it is so easy to do! Agents are always super helpful! Transactions are fast and easy too! Thank you, Lemonade!
Insurer: Lemonade
By: stan
Awful
I've paying fetch for two years nothing happened until I made a 500 ish small claim then my monthly payment went up immediately. Better part is that they don't even notify me with any email. Which means they will charge you whatever they want. Then I want to cancel got listening their music for at least half hour in the morning working time.
Insurer: Fetch
By: TINK
Healthy Paws Company Rating
Every time I have submitted a claim into the company, and mind you this year was not a great year for my pup, they have paid in a super timely manner as long as they have the required information. I highly recommend Healthy Paws if you are going to take out insurance on your pet. Separately, they send follow up email to see hw your pet is doing. super nice, professional and very easy to work with! Thank you!!
Insurer: Healthy Paws
By: Karen
The person I spoke with was amazing!
The person I spoke with was amazing!
Insurer: Furkin
By: Domenic
Friendly customer service!
Friendly customer service!!
Insurer: Trupanion Canada
By: Roger
Resolved my problem easily
Resolved my problem easily
Insurer: Trupanion Canada
By: Priyal
Amazingly Professional and Patient!
The Representative who I was speaking was very informative and answered all of my questions professionally and patiently. I was very grateful as I am a first time Dog insurance buyer!
Insurer: Trupanion Canada
By: Audrey
Trupanion Has Your Back
Trupanion has been with us from the day we brought our precious Havanese home in 2019 to his passing in 2023. There has never been any issues with past claims and our payouts were handles very quickly. We recently introduced a new Havanese "Whiskey" and we will be starting a claim with him soon. Thanks Trupanion for having our backs through joyous and heartbreaking times...A BIG THANK YOU!!
Insurer: Trupanion Canada
By: Chris
Mya
Trupanion was wonderful with Mya..I would definitely recommend trupanion to everyone ?? thank you
Insurer: Trupanion Canada
By: Michelle
Very friendly thorough and helpful.
Very friendly, thorough and helpful.
Insurer: Trupanion Canada
By: Mary-Ellen