Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Helpful on a very sad day
We appreciate your prompt response to the claim. You helped to make tuff decisions as easy as possible.
Insurer: Trupanion Canada
By: Kent
Elle était polie aimable et a pu répondre a toutes mes questions.
Elle était polie, aimable et a pu répondre a toutes mes questions.
Insurer: Trupanion Canada
By: Sophie
Every interaction I have with trupanion is beyond my expectations
Every interaction I have with trupanion is beyond my expectations
Insurer: Trupanion Canada
By: Katya
Excellent customer service
Excellent customer service
Insurer: Trupanion Canada
By: Eva
Excellent customer service and product
Excellent customer service and product
Insurer: Trupanion Canada
By: Sharryn
great customer service
Great customer service
Insurer: Trupanion Canada
By: Samantha
Review
They responded quickly when my dog had an accident . I was extremely upset and it was excellent the quick response .
Insurer: Trupanion Canada
By: Ann
Trupanion for all fur-panions
Trupanion was recommended by my vetranarian. Because I trust him, I decided to do research about your company. I found enrollment extremely easy. I ask talked to an agent, who was very helpful. My experience so far has been great. I look forward to doing business with Trupanion in the future.
Insurer: Trupanion Canada
By: Susan
Website was deceptive on a quote.
Website was deceptive on a quote. I have one dog and received an email to add the 2nd dog. The quote said $200 deductible but when I signed him up it switched to $750 deductible for the same price. I called and sent screenshot oh what I saw. They just said they didnât know why that happened and forwarded to their IT department. Sounds a bit deceptive to me.
Insurer: Trupanion
By: Joy