Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Excellent customer service during a very stressful time with my pet.
Excellent customer service during a very stressful time with my pet. Nearly seamless process. Agents I dealt with via telephone and online chat were clearly animal lovers and empathetic to my emotional state when dealing with my pet's injury and subsequent surgery. Once I posted my invoices, I received approval of my claim within 24 hours! I highly recommend insuring your pets with Trupanion.
Insurer: Trupanion
By: Carol
Very helpful and cooperative.
Very helpful and cooperative. Responds to your claims very fast!!
Insurer: Trupanion
By: Cecilia
Weâve had prior experience with trupanion and it was excellent.
Weâve had prior experience with trupanion and it was excellent.
Insurer: Trupanion
By: Linda
While I do wish the claims process had gone faster I am so thankful that they accepted both of my claims and so far Trupanion has been nothing but amazing to me and my girl Poppy!
While I do wish the claims process had gone faster I am so thankful that they accepted both of my claims and so far Trupanion has been nothing but amazing to me and my girl Poppy!
Insurer: Trupanion
By: Jerica
Highly recommend
Furkin have been supportive and instructions for any inquiry are excellent. I have highly recommended to my friends for pet insurance!
Insurer: Furkin
By: Linda
Money well spent!
Absolutely the best to deal with, especially when your treasured pet is having an emergency. Just one less thing to worry about. Money very well spent.
Insurer: Trupanion Canada
By: John
Always polite willing to help and very friendly and knowledgeable
Always polite, willing to help and very friendly and knowledgeable
Insurer: Trupanion Canada
By: Colleen
Fast response no delay perfect service.
Fast response, no delay, perfect service.
Insurer: Trupanion Canada
By: Linda
So grateful to Trupanion!
Helpful staff. Quick reimbursement. I'm so grateful that I have pet insurance for my cat. Thank you!
Insurer: Trupanion Canada
By: Aliya
Ok.
Ok. Do you have actual vets read over the records and claims? The two claims that I had to do appeals on were common sense stuff that was missed like who ever was looking at them was not a medical professional ? The claims took forever to process because they were not read by someone who understood them. I work for veterinary emergency group and have always recommended you guys to clients. But if it takes this long to get claims processed and if the average person was to send in what I sent in they may not have the medical background to pickup mistakes
Insurer: Trupanion
By: Sean