Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
Other Categories
Saving Tangle.
The response from trupanion after Tangle's surgery was prompt. The claims were processed quickly, and we received payment within a week.
Insurer: Trupanion Canada
By: Juanita
Excellent service
Excellent service
Insurer: Trupanion Canada
By: Moe
Best pet insurance
Friendly customer service, unbelievable quick claim and payout
Insurer: Trupanion Canada
By: Sharon
Great service friendly and answered all of my questions promptly.
Great service, friendly and answered all of my questions promptly.
Insurer: Trupanion Canada
By: Chris
I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info etc. so I thought I was all set.
I thought I had set up and good thing I call as I didn't see my pet on the homepage. I had already added my credit card info, etc. so I thought I was all set.
Insurer: Trupanion
By: Ana
I have had the best service with claims for my dog Oliver in the past.
I have had the best service with claims for my dog Oliver in the past.
Insurer: Trupanion
By: Claudia
Linnea as all your customer service reps are helpful professional knowledgable and make me feel like a "listened to" and truly valued client.
Linnea, as all your customer service reps are helpful, professional, knowledgable and make me feel like a "listened to" and truly valued client. Why I didn't choose a 10, is because I learned that the office visit charge is not covered - I was told, when expressing my concern after utilizing services of a VERY EXPENSIVE eye specialist with off the charts office visit charges - that to keep premiums as low as possible, these charges can't be covered. Also, when I had to pay in excess of $3K for the patella luxating surgeries on both legs, Juliette was 4 weeks short of the 3 month waiting period - (again, understand pre-existing conditions) - - - BUT, when sitting in my same primary care vet I see the brochures that new clients can have NO THREE MONTH WAIT to have issues covered - on your newer brochure. This made me feel like the 3 month waiting period was really NOT that significant if in trying to recruit new clients, that is waived as incentive to join. I didn't do a lot of research on comparison plans, but trusted if your brochure was in my vet's office, that you had to be competitive and a good company. Again, your reps are all a feather in the Trupanion cap.
Insurer: Trupanion
By: Ave
Always professional knowledgeable and courtesy
Always professional, knowledgeable and courtesy
Insurer: Trupanion
By: Donna