Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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I would prefer not to forward my review.
Paul was knowledgeable and took the time to explain things to me and to answer my questions.
Insurer: Trupanion Canada
By: Cathy
Trupanion has been easy to deal with their customer service has been pleasant and claims were simple to submit.
Trupanion has been easy to deal with, their customer service has been pleasant and claims were simple to submit. I've never had pet insurance before but I am so glad that we have it now.
Insurer: Trupanion Canada
By: Michelle
Very friendly and kind.
Very friendly and kind.
Insurer: Trupanion Canada
By: Kerry
Trupanion has great service.
You are great to deal with and claims are finalized quickly. Thank-you.
Insurer: Trupanion Canada
By: Jennifer
Always friendly and helpful.
Always friendly and helpful.
Insurer: Trupanion
By: James
Because of how nice and professional Kylee was.
Because of how nice and professional Kylee was. She has excellent telephone skills and follow through on making sure my issue was resolved. Sheâs a 10 out of 10 ????
Insurer: Trupanion
By: Herb
Customer service !
Customer service !!!! The product is getting costly for us but as long as we can keep it, we will.
Insurer: Trupanion
By: Philip
Easy to enroll
Easy enrollment and quick response via chat for questions
Insurer: Trupanion
By: Rhonda
Had all the information I needed was very nice polite and very helpful
Had all the information I needed was very nice polite and very helpful
Insurer: Trupanion
By: Jose
He was professional knowledgeable courteous and a good listener.
He was professional, knowledgeable, courteous and a good listener. He answered all my questions and never did I feel I was a bother. He appreciated my loss of my cat, Skyler, of nearly 20 years & got me additional insurance for my new puppy.
Insurer: Trupanion
By: Maria