Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Wonderful and Easy
ASPCA was recommended to me by a friend who is a dog trainer. She has it for all of her animals, so I figured it was great and she was definitely right. We got it when our dog was only a few months old after he swallowed something he shouldn’t have. It has been so worth it, as he is only two, but has had several issues and ASPCA has been wonderful each time we filed a claim. We liked it so much in fact, we got it for our two cats as well. Our vet files claims for us and then everything is automatically done. Couldn’t be easier.
Insurer: ASPCA
By: Dominique
Easy
I have had only good experiences with ASPCA insurance. It’s the same as human health insurance. You pay your premiums but hardly ever use it if you are healthy. Same with a pet. I’m glad I have it as my pup is only two and has been diagnosed with very early hip dysplasia. I am sure that it will get more costly as he gets older. Once I satisfied the deductible they pay 80%. There are different levels that you can purchase. Between wellness appointments, vaccines and recently with the hip dysplasia and allergies I have almost recouped all of the premiums I have paid in. They are pretty quick with paying claims also and it is deposited directly into my checking account instead of waiting for a check.
Insurer: ASPCA
By: Cathy
Someone finally asked me
I mailed my claim from Ottawa to Vancouver and about 2 weeks later if that long I got the payment Everyone i spoke to were so very nice and helpful
Insurer: Trupanion Canada
By: Julie
Always been very fast and courteous
Always been very fast and courteous
Insurer: Trupanion Canada
By: Krista
Camille was friendly on the phone however she was unable to assist.
Camille was friendly on the phone, however she was unable to assist. It took 9 hours for the claim to be processed.
Insurer: Trupanion Canada
By: Stephanie
I am very please with the service I get from Trupanion.
I am very please with the service I get from Trupanion.. my claims are approved and paid in a timely manner. I recommend Trupanion every chance I get. Very plaesed
Insurer: Trupanion Canada
By: Madonna
Excellent service!
Excellent, fast service. Glad we have Trupanion. Thank you!
Insurer: Trupanion
By: Michele
Charlie Review
Excellent. Easy quick
Insurer: Trupanion
By: Frank