Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thank you, from Willow Rose & family
Thank you so much for always providing great insurance coverage for our Willow Rose as you also did for our Angel Max. Happy holidays and happy new year from the Larvenz/Woodward family.
Insurer: Trupanion
By: Bette
Excellent Service
Always fast service and very helpful customer service reps.
Insurer: Pets Plus Us
By: Beverly
Great company
Very happy with the service
Insurer: Pets Plus Us
By: john
Great Company for Pet Insurance!
From day 1, MetLife has exceeded my expectations. All of my experiences have been seamless and easy. I highly recommend MetLife!
Insurer: MetLife
By: Sandra
Surprisingly the best insurance for my sweet pet
Met Life Pet Insurance is surprisingly easy to file claims and make payments. If there are questions about a claim they will call you so that your claim is not delayed. I cannot say enough good things about Met Life Pet Insurance
Insurer: MetLife
By: Diane
Highly Recommended
My 5-1/2 year old Pitbull needed surgery for a ruptured Cranial Cruciate Ligament. I am a Healthy Paws Pet Insurance customer. I submitted all the invoices related to the CCL injury to Healthy Paws, totaling more than $10,000. Healthy Paws responded with an Explanation of Benefits within two days every time. A reimbursement check for covered items was direct deposited within a day or two after that. It was a no hassles service with quick response. They go above and beyond by following up to make sure your pet is okay and that you are satisfied. I highly recommend Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Mark
Thank you
Thanks for the great service!
Insurer: Pets Plus Us
By: Melina
Best pet insurance
My pup is (luckily) super healthy but her joints keep having issues...and that's not cheap! Healthy Paws has processed her vet bills super quickly and easily without any hassle or questions. I happily pay the monthly insurance bill for Healthy Paws because of how much I appreciate their customer service and support!!
Insurer: Healthy Paws
By: meg
Very Satisfied...so far
Very happy with Many Pets so far! Cooper had previous allergy issues before signing up with them, but after 18 months with no vet visits re: allergies, Many Pets accepted a claim after 18 months from sign up. I don't think any other insurance provider has this program. They also cover a bit for Dental. Cooper had to have extensive dental work (root canal) totally covered up to 90%. I am so far very pleased with this Pet insurance and customer service is SUPERB!!! When you talk to someone, they don't sound like robots. They sound like people that really know and believe in what they are talking about. It's a great company
Insurer: ManyPets
By: Robin
They made everything so easy at a difficult time!
My Citi is only 5 and in mid August unexpectedly went into acute renal failure. She was in the hospital for 6 days, then needed to go to the vet multiple times a week for the next few weeks. After that it was once a week for 2 months, and now she is down to going once a month. With the hospital, various medications, and necessary bloodwork at each visit, the bills added up quickly. It literally would take me less than 5 minutes to upload my invoices to the healthy paws website and I was paid through direct deposit within a week of submitting each invoice. They never questioned any bill. With everything that was going on, I can't tell you how much the ease of this was appreciated. I love this company and highly recommend them. PS Citi wasn't supposed to live past Labor Day (2023). She has made a miraculous full recovery!
Insurer: Healthy Paws
By: Janyce