Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Terrible
I would not recommend MetLife pet insurance to my worst enemy. The lack of customer service follow through and loopholes to avoid paying a claim is disrespectful. Paying over $900 on premiums and $500 in deductibles and they deny a claim for $160. I would suggest going with a company that requires a pre-existing condition physical so you know what they expect upfront.
Insurer: MetLife
By: Donald
Best Pet Insurance
My cousin recommended Pets Best. My Riley was under 1 years old when I looked into the insurance and was comfortable with the the options and coverage. Thank goodness that I had pet insurance because unfortunately I did have to process some claims for surgery and long term hydrotherapy. The claim process and reimbursement was easy to follow and quick to expedite. You have insurance for loved one so there's no reason why your furbaby shouldn't be covered as well. Pets Best is FANTASTIC and highly recommend to all fur parents.
Insurer: Pets Best
By: Sophia
Stress-Free!
The best pet insurance I have ever come across! Everything is very straightforward and simple to navigate, whether it be clearly understanding your policy or filing a claim. Very grateful for its ease and how quick claims are reviewed. Thanks, Lemonade!
Insurer: Lemonade
By: Kasia
Insurance claim
It was easy to claims and Resposed quick !
Insurer: Lemonade
By: Todd
Great for pets
I use Lemonade for my cats and it has been wonderful to work with. Their system is easy to use and they respond quickly. I recommend it 100%
Insurer: Lemonade
By: Valen
Excellent Customer Service
We have had insurance through Pets Plus Us for the last 10 years. They have been kind, friendly and supportive throughout the duration. Our Doxie Bull and Chow Chow German Shepherd mixes came to us with several health issues and injuries. Pets Plus Us covered their claims fairly and promptly. We lost our Doxie Bull in July and our Chow mix last week. This has been a very difficult time for our family. The team at Pets Plus Us have been kind and supportive in our loss. Thank you so much. I would highly recommend them to anyone looking for insurance for their fur baby.
Insurer: Pets Plus Us
By: Sarah
I'm glad we decided to get Trupanion Insurance for our
This is the first time I have purchased insurance for my pets, but it has been a blessing. I highly recommend anyone with a pedigree dog get pet insurance, it's very much worth the additional expense. We have the perfect partnership with Trupanion and Dr. Williams at Southwood Animal Hospital, Dr. Williams is the BEST!!!
Insurer: Trupanion
By: Rhonda
Cooper's First Claim
When Cooper my Bernese Mountain Dog got sick, the vet ran lots of tests to determine the reason. Some of the tests were quite spendy. I wasn't sure if my claim was going to be fully covered, but the Lemonade team came through and covered everything except the exam. The claim process was fairly easy and the claim was approved quickly. I'm grateful that the experience turned out to be a positive one!
Insurer: Lemonade
By: Michael