Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Do not recommend
We understood getting this insurance that some stuff wouldn’t be covered within the 1st 6 months from policy start date. Our dog started limping, so we took her to get checked just for our vet to refer her to another specialist for an X-ray. New vet did X-ray and found out she had a cruciate ligament and needed surgery. We submitted all her medical records to prove it wasn’t an pre existing condition and it was an accident but PetsBest still closed the claim after making us call the all the vets we saw within the last 12mo. We knew cruciate ligament wouldn’t be covered but how is the X-ray that they did on her to find out what the issue was NOT COVERED! Called customer service just to be told that anything associated with cruciate ligament will not be covered. Wasted 4 months of money on this insurance scam. Stay far away from PetsBest because they will not work with you and will make up their own break down of the policy without proof.
Insurer: Pets Best
By: Jocelyn
my review
Après un petit malentendu, il a été facile de vous rejoindre et de trouver une façon de régler tout ça... Ensuite, tout a été facile et convivial
Insurer: Trupanion Canada
By: Isabelle
Curtiousness knowledgeability and pleasant to talk top
Curtiousness, knowledgeability and pleasant to talk top
Insurer: Trupanion Canada
By: Wayne
Holly was extremely helpful.
Holly was extremely helpful. Great customer service.
Insurer: Trupanion Canada
By: Rosa
First Claim
The claim was easy to complete. I was thinking I would have more covered or the amount of the vet visit. The folks I spoke to were very friendly and knowledgeable. Waiting on my payment to arrive by mail as I have not had the time to the direct deposit yet.
Insurer: Trupanion Canada
By: Donna
Onyxâs owner
Trupanion was always there if I needed it, and was quick to answer anything I needed. I will definitely be back when I get another pet, and I will recommend to anyone.
Insurer: Trupanion Canada
By: Allison
Very quick to respond to any concerns and staff are very personable!
Very quick to respond to any concerns and staff are very personable!
Insurer: Trupanion Canada
By: Paula
Any time I have had a question you were great.
Any time I have had a question you were great.
Insurer: Trupanion
By: Deborah
Because she was extremely compassionate.
Because she was extremely compassionate.
Insurer: Trupanion
By: Tarah
Crystal is a tremendous asset to your business.
Crystal is a tremendous asset to your business. She provided answers and helped my understanding of the Trupanion billing process. Guided me through changing my payment procedure. And beyond that, was very personable and a pleasant person that represents your business!
Insurer: Trupanion
By: Ben