Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Chris was helpful and efficient.
Chris was helpful and efficient. She also asked how my cat was doing.
Insurer: Trupanion Canada
By: Margaret
Great customer experience.
Lovely lady helped me with information regarding the insurance.
Insurer: Trupanion Canada
By: Jane
Happy Dog Happy Owner
Claims are always paid in timely fashion. Their policy is very easy to understand !
Insurer: Trupanion
By: Lise
Great customer service
Great customer service
Insurer: Trupanion
By: Patti
Great customer service and indepth insurance coverage at affordable rates!
Great customer service and indepth insurance coverage at affordable rates!
Insurer: Trupanion
By: Nancy
Lynn is at the mercy of your system.
Lynn is at the mercy of your system. Trupanion stumbled on my claim with the lame excuse that they hadnât downloaded a weeks worth of emails and claims. My 5 year old dog ended up passing away from and inoperable mass and not only was the fact that we had insurance a moot point; Trupanion originally claimed his vet bills were ineligible due to their own confusion and added pressure to an already horrible situation. They ultimately approved the claim but the added chaos is not appreciated. I notice they are never late or have trouble when they want their payment. Sad and disappointing. Not Lynnâs fault but definitely the companyâs.
Insurer: Trupanion
By: Claire
Peace of Mind
Representative was very knowledgeable and helpful.
Insurer: Trupanion
By: Diana
Terrific Service!
The agent who helped me was such a pleasure to deal with! Very knowledgeable and kind! Itâs hard to find great customer service nowadays! She was terrific!
Insurer: Trupanion
By: Jessica
Trupanion has great customer service.
Trupanion has great customer service. They answer claims very quickly. I think that everyone who works there must be a pet ownerâ¦. They get my pain.
Insurer: Trupanion
By: Susan
Pet Insurance
I have had Pet Insurance on ALL my animals for well over 20 years. All have had TruPanion as to me, they are the best. I have multiple animals always Currently I have 3 cats and am preparing for 2 dogs....all will have pet insurance. TruPanion is like family to me....the ease, thoroughness and understanding of your situation in placing a claim, talking to someone who truly understands and empathizes with you is wonderful - especially when you are going through it. Please remember, it is not IF something will happen, it WHEN.
Insurer: Trupanion
By: Sharon