Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Healthy Paws came through for me
I started a health insurance plan for my dog when we rescued him from the shelter 3 years ago. Fortunately, I didn't need to submit any claims to Healthy Paws for about 3 years and it seemed I was paying for something I wasn't really needing....until we had a doggie medical issue that required surgery. Filing the claim with Healthy Paws was easy. I paid the vet bill at the time of service, went home and opened the Healthy Paws app. I took a picture of the vet bill through the app and sent in the claim. Healthy Paws asked for the vet notes to be sent over to them as well, and after my vet sent over the notes, I had a check in my mailbox covering exactly what they said they would cover. When my dog went in for surgery 2 weeks later, I did the same thing with the pet hospital bill, and again within 2 weeks I got a check from them that covered everything they promised to cover. The policy saved my thousands of dollars on the surgery. There were no "fine print" issues or "got'cha" technicalities. Their coverage details were clear from day 1 and they delivered exactly as advertised when I needed them most. The health insurance is a gamble, but if you're looking for it, my experience with this company has been wonderful. They even sent out an email asking how my dog was doing about a week after his surgery. Healthy Paws came through when I needed them and filing claims with my phone and the app was simple. My dog is healing from surgery, and I would have been scrambling to find a way to pay if I didn't have this plan with Healthy Paws. If you're questioning how reliable they would be if your pet had an issue, I couldn't ask for a better and easier experience than what they just provided for me and my dog.
Insurer: Healthy Paws
By: Robert
AMAZING PET INSURANCE
I have insured 2 of my dogs with Trupanion. The customer service is extremely helpful and kind. When you have a sick or injured pet it's incredibly stressful, TRUPANION alleviates the added stress of paying for the best possible care for your pet. The customer service staff are knowledgeable and compassionate and genuinely care about animals. Having Trupanion insurance has allowed to focus on my animals well being and not the cost of needed treatments. Michelle G
Insurer: Trupanion
By: Michelle
Because I am a new customer and haven't had any claims the representatives have been very nice and informative.
Because I am a new customer and haven't had any claims the representatives have been very nice and informative.
Insurer: Trupanion Canada
By: Christine
Customer service has always been great
Customer service has always been great
Insurer: Trupanion Canada
By: Heather
Michelle answered my questions and was very helpful.
Michelle answered my questions and was very helpful.
Insurer: Trupanion Canada
By: Susan
All customer support is excellent!
All customer support is excellent!!!
Insurer: Trupanion
By: Maryann
Because of Keisha's understanding of our situation with Brownie dog and explaining to us how our coverage was supposed to work.
Because of Keisha's understanding of our situation with Brownie, dog, and explaining to us how our coverage was supposed to work. We can have help with funds to keep her well in the future
Insurer: Trupanion
By: Jenny
Because she was informative and had excellent customer service skills.
Because she was informative and had excellent customer service skills.
Insurer: Trupanion
By: Sofia
Brad was very knowledgeable and professional.
Brad was very knowledgeable and professional. A pleasure to speak with
Insurer: Trupanion
By: Tammy
Every tech I've ever spoken to at Trupanion has been patient calm helpful and understanding.
Every tech I've ever spoken to at Trupanion has been patient, calm, helpful, and understanding. I've never had a bad experience when calling Trupanion.
Insurer: Trupanion
By: Sharon