Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance Available
We've had Healthy Paws pet insurance for our dachshund since we got him four years ago and have always had a positive experience with claims being processed easily and quickly. He recently needed emergency spinal surgery and hospitalization for three days. Even though this claim was extremely high and included three pages of charges, everything was processed quickly, helping us avoid any financial difficulties in caring for our little man. On top of that, they reached out to us to see how he was doing. It was a very pleasant surprise to see an insurance company care so much. We've recommended Healthy Paws to all our friends with pets.
Insurer: Healthy Paws
By: Brett
Endless claim
My dog died, and had cancer bills relating to his death. I provided bills, but haven't seen the reimbursements I paid for. I feel like they are trying to tire me out so that I give up and don't seek reimbursements anymore, but I'm absolutely entitled to them.
Insurer: Spot
By: Gavin
Excellent Service
Thank you Pets Plus Us for great service.
Insurer: Pets Plus Us
By: Samantha
Reliable and prompt service
I have insured a mature French Bulldog. She has had ongoing medical issues. Pets Plus Us has requested medical reports as necessary and paid out fairly. I am very satisfied with their service and support.
Insurer: Pets Plus Us
By: Margie
Liers backed by Adjustors
!!!!!!!!!!!!!!!!!!!!!!!!!My fully vaccinated one year old indoor cat who have 42.25 Cad/month insurance premium with Trupanion vomited and showed sign of illness, I booked urgent appointment for next day with vet. Turpanion refused claim , the cat ended up having worms and according to smart A** Trupanion adjustors this is not illness and could have been prevented ! Wake up guys ! This is 2023 , you cannot go away with stealing people who pay premium for emergencies like this. I will expose this every where and follow with government regulatory authorities so people know what kind of service you guys are .!!!!!!!!!!!!!!!!!!!
Insurer: Trupanion Canada
By: rabih
Great Customer Service
Great Customer service and easy to use app. No issues!
Insurer: Lemonade
By: Ranessa
Easiest claims process I’ve ever used
Simple, quick process that can be done with cell phone. Fast reimbursement. Pleasant staff. I highly recommend.
Insurer: Lemonade
By: Maria
Pet insurance is a MUST
I've had Trupanion for YEARS. My first experience was with my little Maggie. I used them a little but was really glad I had insurance. Next came Sasha, my Wire Hair Fox Terrier. She had many physical problems including several surgeries. Trupanion was WONDERFUL. They covered 90% of all procedures, hospital stays and medications. Now I have my 80 lb. boxer mix. Fortunately I have not had to uses Trupanion for very much but I wouldn't be without the coverage. THANK YOU TRUPANION!!
Insurer: Trupanion
By: Harriet
Emergency gallbladder rupture
It was a whirlwind day regular vet to 24 hour clinic for abdominal ultrasound, bloodwork then told to rush to another emergency clinic when ultrasound revealed ruptured gallbladder surgery was needed ASAP!, after hearing the quote for the surgery and if she makes it through will be several days hospital stay. After freaking out my husband says we have pet insurance oh yeah right! Thank god. Just the surgery and hospital stay was $11,000. Plus the lead up cost to get her to that point. After each vet and clinic we sent in the invoices and they were approved quickly and we started to get reimbursement checks the following week after her surgery! Anyone he tells me they are getting a puppy or a dog/cat I tell them to get pet insurance immediately. You just never know. I got her insurance when she was 12 weeks old, never used it till she was 4 then Boom! IMHA 3 blood transfusions, 9 days hospital! Healthy paws came thru and now this gallbladder rupture! Don’t be the person standing at the reception desk when your animal is sick having to make a life or death decision for your pet! You can say no problem I have pet insurance to back me up!
Insurer: Healthy Paws
By: Sheryl
despite some points for improvement, a positive experience.
I've had the insurance for a year and it's been extremely helpful. Just this year, my 7-year-old dog, who has never been ill, started having various problems. Some of them unfortunately started during the waiting period and were treated as pre-existing conditions, but the rest were covered and were our salvation. On a positive note, they didn't increase my price absurdly after a year, even though I had used their insurance (unlike Trupanion who DOUBLED the deductible for my other dog who didn't even use the insurance). a negative point is that the website is limited and there's no customer service, so for most things you have to call. Reimbursement also takes forever (it's taken 40 days but on average it takes 20-30) but overall I'm very satisfied.
Insurer: Pets Plus Us
By: Juliana