Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Highly recommend
Trupanion has been there for us from the beginning. (literally on the phone with them as we drove home after picking up our puppy). I am never worried about my pet’s healthcare if an emergency happens. I can focus on my pet. Trupanion’s website portal and claim process is simple. They communicate every step of the way. Their approval/denial process is fair and has also taught me a great deal on healthcare and preventative healthcare for my dog. As a first time dog owner I researched many insurance companies and think I made the right choice.
Insurer: Trupanion Canada
By: Kelly
Thank you Pets Plus Us
My dog recently went into heart failure and had several big bills. Luckily she is insured with Pets Plus Us. They have been so helpful in getting her healthy.
Insurer: Pets Plus Us
By: Karen
Freaking great
I checked out the competition, but their cost was just too high. Was considering self insuring. Then I checked out PPU and the price was quite reasonable for my breed. All my claims have been quick with no hitch. All calls have been competent, professional and pleasant. I Highly recommend them.
Insurer: Pets Plus Us
By: Shawn
Very nice
I always know that when I file a claim or have a question that the person who helps me will be kind and friendly.
Insurer: Lemonade
By: Patricia
Does anyone even work there?
MetLife doesn't answer the phone and doesn't respond to form submissions or emails. I've been trying to change my address for months, which cannot be done on their website. Now I want to cancel my policy, which cannot be done on their website. I've tried calling at least 5 times, and have always been put on hold for at least 15 minutes with no pickup. Their chatbot is never functional. And no response to forms or emails. What a scam. I'm just glad I've never tried to make a claim - but I guess that's why they want my monthly fee and make it so hard to cancel.
Insurer: MetLife
By: Oriol
Definitely recommend trupanion
Had some issues at first with our claims because of paperwork error. Once we discovered what was the problem trupanion worked quickly to resolve and paid Lulu's claims. Lulu now requires monthly vet visits for the rest of her life and quarterly visits to a eye specialist. It a great relief to know we can provide her with the care she needs with our partner trupanion. Trupanion is the real deal a tip just make sure you include all vets and clinics your pet has ever been to when submitting claims. Now that we have everything in order our claims are literally paid the next day. We will be forever grateful to trupanion for helping Lulu save her sight.
Insurer: Trupanion
By: Jamey
Thank you for making this easier
From the time we submitted our claim to payment the communication was timely and kind. Thank you!
Insurer: Embrace
By: Darlene
Love my insurance provider
Nationwide is excellent. I have used them for years. Easy to submit claims and direct deposit.
Insurer: Nationwide
By: Janice
One Less Thing To Worry About
When your loved one, in this case, your dog is sick, you have so many things to worry about. One of them may probably be affordability. MetLife Pet Insurance is great! Customer service is helpful with all my questions. They work with your Vet Office to get all the necessary paperwork to process your claim.
Insurer: MetLife
By: P
Fair and Reliable
I love MetLife Pet Insurance. It feels like having a solid and reliable financial partner in pet ownership. There are no hidden steps, no trap doors. Easy, straightforward claims and applications. Support staff are friendly and knowledgeable, too. Win-win! Thank you.
Insurer: MetLife
By: N