Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best pet insurance ever
I have been a USAA member for more than 50 years and I believe this is the best auto/homeowner coverage available. Based on my positive experience, I purchased our pet insurance through Embrace. I couldn't be more pleased and relieved this company meets all the standards I've come to expect from USAA. Coverage is easy to understand, explanations are clear and concise, and every employee I've spoken or communicated with has been exceptionally courteous and professional.
Insurer: Embrace
By: Michael
HealthyPaws is truly amazing
HealthyPaws has been nothing short of amazing for our dog Teddy. This was our first pet we had insured and it was mainly only done due to hip dysplasia worries. We enrolled him as soon as we got him in 2015. Teddy is an Akita/German Shepherd mix and past experiences with dogs that big have always had arthritis and hip issues down the road. So we enrolled him in 2015 on the 90% coverage, $100 annual deductible plan. It has been a literal lifesaver for him and our family and likely one of the best decisions I have ever made in my life. I tried Figo Pet Insurance with 2 of my other dogs and they have been nothing but headaches and drama dealing with 1 of my dogs who sadly passed due to osteosarcoma spreading to his spine. They take weeks and weeks to look at your claims and in his case it was usually almost always denied or with a problem. Sometimes they would cover bloodwork, sometimes they didn't. It was crazy, a nightmare to deal with and I highly recommend everyone avoid Figo at all costs. HealthyPaws has never had that sort of problem. They have covered little things like UTIs, monthly glucosamine shots and antibiotic meds. But they also have covered MAJOR life-threatening things without any issues for Teddy. Teddy had a mast cell tumor removed from his chest in fall of 2017 after adopting him. Every penny of that bill which was over $3,000 was covered with no issues at all. In fact, only ONE time in roughly 100 claims have I ever had a issue and all it took was a simple phone call for that to be resolved. The turnaround times are very reasonable and fast, never takes more than a week or two tops. In June 2022, Teddy started having severe neurological signs and a brain tumor was suspected. To make a very long story short, he ended up having to have stereotactic radiation and chemo. This is certainly not cheap, his bill was roughly $15,000. HealthyPaws paid EVERY single penny of it except the usual things they do not cover (exam fees etc). I was reimbursed for 90% of that entire bill. They even emailed me to check and see how he was doing. They just spent over 13k on Teddy and still care enough about him to see how he was doing. HealthyPaws is amazing and I won't even consider another pet insurance company moving forward. He gets his bloodwork checked almost every week now, monthly chemo meds and other meds. All of this is covered without issue and pet owners know how expensive weekly blood tests can be. HealthyPaws is AMAZING, I cannot stress this enough. I have already recruited a friend to enroll their new puppy with them and I hope this review can help others make the proper choice here also. Teddy is thus far doing as well and roughly 90% of his former self. Our family and Teddy owes this all to the wonderful care he got from the doctors but also HealthyPaws. I will never use another pet insurance provider, HealthyPaws care of Teddy has made me a fan for life.
Insurer: Healthy Paws
By: Judi
Always helpful
Always helpful
Insurer: Trupanion Canada
By: D'neile
Easy to submit quick response
Easy to submit, quick response
Insurer: Trupanion Canada
By: Braeden
So far service on phone good but the true test is when I actually submit a claim.
So far service on phone good but the true test is when I actually submit a claim.
Insurer: Trupanion Canada
By: Jan
Trupanion Came Through
Trupanion helped out when I was in a bind. My 1 1/2 year old sheltie put his back paw through a pitch fork while playing fetch. He was taken to the Emergency Vet Clinic for treatment. The amount payable following treatment was more than I had at the time. They said they accepted Trupanion but I would have to pay the full amount up front then send a claim myself to get the amount covered. They agreed to call Trupanion for me and thank goodness Trupanion came through for me and approved the claim and sent the money through right away. Thank You Trupanion!!!! My boy has since recovered and is racing around s though nothing happened!
Insurer: Trupanion Canada
By: Jennifer
Always expedited quickly.
Always expedited quickly. The best decision I made was to get Trupanion
Insurer: Trupanion
By: Gillian
Great service
Great service
Insurer: Trupanion
By: debra
Great Pet Insurance
Great to work with and very quick.
Insurer: Trupanion
By: Barbro
I love how the associates are concerned about the health and well being of my "family member" Scout.
I love how the associates are concerned about the health and well being of my "family member" Scout. Always kind, helpful and efficient with processing any claims.
Insurer: Trupanion
By: Jim