Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Disaster from the Start
When we selected our policy, the writer made errors in what we selected for coverage. We called immediately and told it could not be changed that we would have to wait a year to make any changes or updates. Every claim we submitted was denied even though it was for our puppy and fell within the guidelines. We wanted full coverage and did not receive what we requested. I do not recommend based on lack of customer service,
Insurer: Figo
By: Brenda
Impressive
I find that Met Life processes my claims in a reasonable amount of time and refunds are processed quickly. I've never needed to call them for any of my claims.
Insurer: MetLife
By: Diane
No communication about anything
My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever
Insurer: MetLife
By: Joseph
JUST CAN NOT SEE ANYONE GIVING THIS HORROR COMPANY A GOOD REVIEW
my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time.... if they find any problem you will need esp to figure it out.....no one knows anything.... my last claim took three months as they never told me they were missing a bit of info on the invoice the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it... i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years... warn everyone.... choose another company.....
Insurer: MetLife
By: john
I would Not recommend this insurance
Pets best insurance should be called Pets Worst. Takes month to review your claims and reject with no valid reason. Appeal takes another 2 months. Please save your time and money and don’t sign for this insurance!
Insurer: Pets Best
By: Heleh
Will not pay claims
I got everything they asked for from the vet and several times I sent it to them it was never enough
Insurer: Healthy Paws
By: George
Latest 1 comments
George - As per the policy we do require medical records for all enrolled pets in order to process claims, including a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. The records you provided were line item records. These do not note any detailed information about the visits and cannot be used for processing. If we receive the needed documentation, we can process your claim.
DO NOT PURCHASE PET INSURANCE WITH THIS PETTY COMPANY
hey take long to approve claims, nickel and dime you, there's now a deductible PLUS a co-pay for every claim. Guess what, their appeals process sucks as well, I provided enough back up, context, and a heartfelt letter explaining why I put a vet visit on a payment plan with zero % interest offered by @vca and how it's not any difference if I had put the cost of the visit on a credit card while I submitted the claim. STAY AWAY, Run away.
Insurer: Pets Best
By: Lupita
Never had a claim paid and wish we’d never gotten insurance
Our premium has jumped to almost $300 per month. We’ve paid an insane amount over the years to not have a single claim ever covered. No phone number to call, just emails back and forth. Wish very much that we had never gotten insurance.
Insurer: Fetch Canada
By: Christine
Best Pet Insurance
I have had dogs all my life and have gotten insurance for them. By far, this is the best insurance to date. Starting a claim is super easy and my reimbursement goes right into her account. Yes, she has her own account so I can track how expensive she is :) Also, if you need to speak with a person, they are always very courteous and knowledgeable. I am not sure how anyone can give this company only a rating of 2. Some people just expect entirely too much from everything in life. Met Life will give you good value for your money and protection for your pet. Their rates of reimbursement are also much more comprehensive than other companies I have dealt with. I recommend them to all my friends with fur babies.
Insurer: MetLife
By: Millie
Very easy to use
I never had any issues dealing with pet plus us. They were always easy to get ahold of if I had questions. The portal makes it very easy to submit claims
Insurer: Pets Plus Us
By: James