Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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excellent service
excellent service
Insurer: Trupanion Canada
By: Monique
I don't know what this means.
I had a great experience. Trupanion quickly reviewed my claim and seamlessly sent me funds directly to my account.
Insurer: Trupanion Canada
By: Carol
The customer service reps are so knowledgeable and very friendly they helped clear up a misunderstanding of what was covered and helped us make the claim quickly and easily
The customer service reps are so knowledgeable and very friendly they helped clear up a misunderstanding of what was covered and helped us make the claim quickly and easily
Insurer: Trupanion Canada
By: Jennifer
This is the first time I've called Trupanion and Julie was knowledgable and helpful in answering my question.
This is the first time I've called Trupanion and Julie was knowledgable and helpful in answering my question.
Insurer: Trupanion Canada
By: Bruce
All the customer service representatives were very patient and knowledgeable!
All the customer service representatives were very patient and knowledgeable! A+ customer service!
Insurer: Trupanion
By: Lisa
Glitch-Free Experience
Claims process was extremely easy and proceeded without glitches. Customer service was responsive. Well-designed website. Payout was as expected given my coverage options.
Insurer: Trupanion
By: Dawn
Clearly amazing customer service.
Clearly, amazing customer service. Thank you so much, for your speedy service.
Insurer: Trupanion
By: Shawn
Customer rep was very helpful in explaining lowering my monthly premiums.
Customer rep was very helpful in explaining lowering my monthly premiums.
Insurer: Trupanion
By: John