Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Having health insurance through HealthyPaws was one of the best thing we could of had done for our tiny fur babies. The claims are easy to file, the process is quick and every time we had called customer service we always got the most thorough answers to our questions. Highly recommend to any first time potential customers of HealthyPaws to register, won't regret it.
Insurer: Healthy Paws
By: Hajnalka
Claim
fast and easy to get your claim, the money was in the bank the next day.
Insurer: Lemonade
By: Giovanni
Easy to Use
The lemonade team has always been helpful in outlining my coverage and processing claims very quickly!
Insurer: Lemonade
By: Jessie
Satisfied Customer
I decided to get some pet insurance after adopting a six-year-old rescue dog. I had to undergo a lot of initial screening and testing for her and subsequent care. I’ve had nothing but a good experience with MetLife and I am glad I decided to get this insurance.
Insurer: MetLife
By: Kathleen
Couldn’t be easier
I recently took my puppy for one of the many puppy visits needed. Rather than being an annoyance it is such a wonderful experience. My vet, DrPalin, and staff are AMAZING. Vey let kind, efficient and trustworthy. I was not looking forward to dealing with making a claim, but Lemonade made it quick and easy. Simple to claim, received my approval same day and funds sent same day. Love the experience. Makes taking care of my puppy fun! Thank you!!!
Insurer: Lemonade
By: Tracy
Straightforward and straight up
I've submitted two claims in the 6 months that I've had this pet insurance. They kept me updated about the status of the claims and within 30 days had accurately settled them. So far my experience has been nothing but positive.
Insurer: Pets Best
By: Amy
Huck
This was the smoothest insurance claim ever! The app isn’t working right for me and the customer service I received was top notch. I was so stressed about sweet Huck (who is doing perfectly) and the ease of working with Lemonade made all the difference! Thank you!!
Insurer: Lemonade
By: Andrea
Claim Processing takes a while, slow to respond
Claim processing always takes minimum 2 weeks and sometimes more. They are fairly slow to reply to email as well when it’s about claims. So far they’ve been reimbursing claims as expected but it’s just a very long wait. Also sometimes the agent on the phone is just wrong. I’ve asked if I could submit a claim for a past policy, and they said I couldn’t. However that wasn’t true, so long as the claim is made within 90 days of service and the past policy was active during that service date, it should be accepted.
Insurer: MetLife
By: Melissa
excellent
refunds were made in a timely fashion. customer service also great
Insurer: Pets Plus Us
By: paula
Excellent!
Extremely happy with the service provided by Health Paws Insurance!! They have always been very quick to process our claims. Most recently, our dog's surgery had a claim and funds processed within 48 hours. The business operations seem solid, and the team reached out to check in on my dog after surgery. Highly recommend!
Insurer: Healthy Paws
By: Lane