Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Would Recommend Healthy Paws
We've had a wonderful experience with Heathy Paws. Our pup had to undergo three eye surgeries before he was 6. Heathy Paws made it an easy decision to give our dog the best care. Submitting a claim could not be easier. I would recommend Heathy Paws to any dog or cat owner!
Insurer: Healthy Paws
By: Shelly
ACL Surgery
My 3 year old Mastiff torn his ACR and had a major surgery to repair the damage. This surgery was approx. 10k. Pet Plus Us was extremely easy to submit my claim and paid within days. I would recommend them to anyone with a pet.
Insurer: Pets Plus Us
By: Rick
It's paid for itself!
Healthy Paws is a great insurer for both my rescued greyhounds that were racer's in Tijuana, MX. I've insure them since their adoptions. Overall the price is reasonable and does increase with the age of the pet, not the number of claims. My male has developed 2 autoimmune diseases and sees a Dermatologist and an Internist. He's also had a dog attack along with other mishaps requiring emergency care and surgeries. Overall the claim process is a snap and I'm reimbursed direct deposit in 1 - 2 days. I couldn't be happier!
Insurer: Healthy Paws
By: Cecilia
Lucy
My 5 year old chocolate lab Lucy had TPLO surgery after a cruciate tear to her knee. I have had the accident only policy for about 5 years. My policy has a $250.00 reducible and 90% pay. The claim was easy to file online and they were easy to speak to by phone. My claim was processed very quickly and I had my reimbursement in about 5 days after filing it. I am so glad I had this coverage and am very happy with this company.
Insurer: ASPCA
By: Marjean
EXCELLENT customer service
Thank you Pets Best for making our claim with you so SUPER easy. Your OUTSTANDING customer service is Greatly appreciated!! Tha Langs
Insurer: Pets Best
By: Gina
Highly recommend Healthy Paws Pet Insurance
I would highly recommend Healthy Paws pet insurance for every pet owner. Healthy Paws have saved me so much money over the past 5 and a half years. I have three cats that have had numerous claims over this period of time. First of all I highly suggest getting pet insurance the same day you bring a pet into your home. Healthy Paws is very responsive and very quick to reimburse directly into your bank account. They make it so easy to submit a claim and the explanation of benefits are very understandable. Again I highly recommend healthy paws pet insurance. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Tammy
A good service at a bad time
I have been very happy with the services provided. It is easy to submit a claim and receive your payment, and even discuss with customer service (a rarity today). Would recommend to anyone for their beloved pet.
Insurer: Healthy Paws
By: William
Best in Class
Can’t see how anyone can complain about their coverage, price or customer service. My experience has been fantastic. 5 STARS
Insurer: MetLife
By: Juan
warn others to avoid this horrible company metlife.....
i am living in hell with them....my dog has a pre existing condition so i can not go elsewhere they take 9 to 12 weeks to pay out a claim....but you need to submit it many many times they lose mail...email.... overnight mail..... all the time
Insurer: MetLife
By: john
Best Insurance out there
I've signed up all my cats for ASPCA insurance. The system is very easy to use, claims are easily submitted and it's always a pleasure working with them. ASPCA has me for life, I will continue to donate and use them as insurance providers for my awesome cats and future cats.
Insurer: ASPCA
By: Ramyar