Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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I am guessing you are struggling with staffing.
I am guessing you are struggling with staffing. One claim gets processed with no issues. The next for the same item same source, required shipping confirmation??
Insurer: Trupanion
By: Patti
A++ customer service and reliability.
A++ customer service and reliability. I have used Trupanion for 10 years and never made a claim. The process was easy. I own a dog walking business with over 100 clients and always recommend Trupanion. ALWAYS. Thanks!
Insurer: Trupanion Canada
By: Andrew
due to excellent customer service(direct not automated) as well as prompt pay out of claims
due to excellent customer service(direct, not automated), as well as prompt pay out of claims
Insurer: Trupanion Canada
By: Cheri
I've always had such a great experience!
I've always had such a great experience!
Insurer: Trupanion Canada
By: Caitlin
Katie was outstanding!
Katie was outstanding!
Insurer: Trupanion Canada
By: Tammy
Love ur quick and easy access thru the client portal and/or on the phone ??????
Love ur quick and easy access thru the client portal and/or on the phone ??????
Insurer: Trupanion Canada
By: Susanne
Because in the past My husband and I had 3 fur babies and they all passed away of heart condition.
Because in the past My husband and I had 3 fur babies and they all passed away of heart condition. And Trupanion was alway there to ease away the financial worries so that we can tend to and take care of our fur babies health. I have always and will continue to tell every dog owner that I meet how important it is to have pet insurance and I then share all of our experiences with the Trupanion and how having this insurance has been a life saver! Thank you so much!
Insurer: Trupanion
By: Iris
Because she was so nice
Because she was so nice
Insurer: Trupanion
By: Roy